City of Hamilton
Job Summary
City of Hamilton, is currently hiring on a vacant job post of Network Analyst Ii based in Hamilton ON. Please read the job detail carefully before applying.
Job Title: Network Analyst Ii
Company Name: City of Hamilton
Job Type: Full Time
Job Location: Hamilton ON
Salary: $39.38–$46.06 an hour
Job Link Expiry: 2022-08-11
Posted on: jobsintelecom.net
Job Detail
About the City of Hamilton
Contribute to the City of Hamilton, one of Canada’s largest cities – home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
JOB POSTING
JOB ID #: 19312
Network Analyst II
Corporate Services
Information Technology
55 York Blvd., 6th Floor
NUMBER OF VACANCIES: 1 Full-Time Regular
UNION/NON-UNION: Non Union Management Professional
HOURS Of WORK: 35.00 per week
SALARY/HOUR: $39.380 – $46.059 per hour
- Note: See appropriate Collective Agreement or the Non Union Salary Range for details.
Job Description ID #: 6509
Vaccine Verification – As a condition of employment you are required to provide proof that you are fully vaccinated or provide proof of valid exemption satisfactory to the employer prior to your start date. You must acknowledge and agree to comply with any future vaccine policy requirements as an ongoing condition of employment at the City of Hamilton.
SUMMARY OF DUTIES
Reporting to the Supervisor, Network & Security, the Network Analyst II troubleshoots, supports, helps to maintain infrastructure and operational network systems to meet the functional objectives of the business. This includes IP Telephony (VoIP), mobile computing/wireless technology, network infrastructure, internet services, and disaster recovery across the City’s divisions. The principle focus of this role is on the provision of day-to-day operational support with some project activity as required.
The Network Analyst II supports, the City’s converged network which includes LAN/WAN/wireless and voice operations by working with network facility and hardware/software vendors to ensure timely problem resolution. Utilizes network management applications to identify network faults, to ensure access to data, telecommunications to customers, and to ensure connectivity to networked sites.
GENERAL DUTIES
Assists with installations, troubleshooting network systems (including wireless) to meet the functional objectives of the business, including assisting with system upgrades. The converged voice and data network includes servers, switches, routers and other computing network devices.
Provides second-level support to the user community for infrastructure related issues on referral from the service desk and in support of IS staff.
Assists in reviewing issues and problem logs; offers support relating to infrastructure and network operations, initiates and follows through with resolution. Maintains communications with IS and business leaders on network availability and outages.
Administers changes upon submissions through the service desk, as incident resolution, project, or standard service requests to the telephony, wireless and network infrastructure.
Maintains network cabling infrastructure including site wiring, T1, Ethernet and fibre cabling, localized UPS.
Assists in developing and maintaining support and end-user documentation on various technologies and systems supported.
Utilizes appropriate diagnostic tools to troubleshoot network, voice and wireless performance.
Assists in Maintaining authorized users, issue user ids, manages password protection, setup file and application and printer permissions for new users.
be asked to be involved in the evaluation of new products and services.
Ensures that network security, including applications are maintained.
be assigned to an initiative or project requiring the individual to take direction from other IS Unit Manager and/or Project Manager.
Utilizes and helps to maintain network management software.
be required to provide on call support to users.
be required to work extended hours to complete system maintenance.
Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
Performs other duties as assigned, which are directly related to the major responsibilities of the job.
QUALIFICATIONS
University Degree or College Diploma in Computer Science, Information Systems, Computer Technology or related discipline.
One (1) to five (3) years experience in infrastructure/network environments in administration and support.
Experience supporting and maintaining network components including switches, routers and wireless controllers using Cisco IOS.
Experience supporting and maintaining a Cisco Unified Communications environment.
Demonstrated skills in analysis, planning and logical troubleshooting.
Cisco training and/or certification an asset.
Knowledge and understanding of project management principles.
Working knowledge of networking systems (DNS, WINS, Active Directory), protocols, and standards such as Ethernet, LAN, WAN, DSL, TCP/IP, T1, 802.11x and Fibre Optics.
Working knowledge of client/server and operating systems including with Windows Operating System (XP, Server 2003/2008 and working knowledge of Linux).
Experience supporting and maintaining anti-virus software, firewalls, intrusion detection systems and other network security measures.
Knowledge of virtual technologies, including VMware.
Knowledge of email technologies, including SMTP and Exchange Server.
Knowledge of relational database management system software (ORACLE, SQL Server along with Microsoft Access) and SQL (Structured Query Language).
Knowledge of the ITIL standard.
Demonstrated ability to work effectively independently and as part of a team.
Proven leadership, analytical and problem-solving abilities.
Ability to make sound and logical judgments.
Strong interpersonal, customer service skills, written, and oral communication skills
Must possess a Class G Drivers’ Licence.
THIS POSITION REQUIRES A VALID CLASS “G” DRIVER’S LICENCE AND PROOF THEREOF IS REQUIRED AFTER HIRE.
Disclaimer:
Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.
Terms:
The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.
We invite you to visit the departmental webpage to obtain further information on the culture and business of this department.
The incumbent shall comply with all Health and Safety Policies and Practices for this position and the workplace.
It is the responsibility of the applicants to ensure that their application reaches Human Resources by the closing date or they not be considered. It is also the responsibility of applicants to supply qualifications, licences and related experience relevant to the qualifications outlined above for this competition as directed. On the basis of the criteria set out above, this posting is open to all applicants
The statements made by me are true, complete and correct to the best of my knowledge. I understand that any falsification of statements, misrepresentations, deliberate omission or concealment of information be considered just cause for discipline, up to and including termination for internal applicants and disqualification for external applicants.
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