Network Analyst Technician **2 vacancies**

This position supports the MSU community, including end users, and follows standard incident management, problem management, change management, and request fulfillment processes in accordance with procedures in place and in coordination with related teams. Providing documentation, training, and assisting other support personal with problems related to the usage of network and telecommunications services and related infrastructure is standard.

As a member of the MSU IT Community, this position participates in and supports IT efforts, projects, and initiatives.

The Network Analyst is an integral member of the Network Services Team participating in the support and operation of Montana State University’s network and telecommunications services. The position requires a basic understanding of networking, telecommunications, and communications cabling concepts. The position requires precision work, the ability to follow instructions, customer service, troubleshooting, and technical support skills.

Duties and Responsibilities

Under general to direct supervision, assist team with basic and routine tasks:

Install, terminate, and test fiber-optic and copper distribution (riser) and station (horizontal) cable, fiber-optic and copper (outdoor) cable between buildings, terminals, patch panels, patch cables, jumpers, and communication jack components.

Install cable pathway hardware.

Install pedestal and other enclosures used in the routing of communication cable between buildings.

Activate data jacks according to standard procedures and practices in use.

Learn campus cable pathways, Telecommunication Room locations, and requirements and best practices on campus for installing copper and fiber cable.

Support the installation, configuration, testing, and validation of network and telecommunications equipment, components, systems, and related infrastructure including UPS, PDU, racks, cabinets, and communications cabling using standard tools, meters, testing devices, software applications, and techniques according to plans, drawings, schematics, blueprints, documents, written and/or verbal instructions, and industry best practices. Document installations and test results according to standard procedures and practices in use.

Respond to network and/or telecommunications system failures.

Troubleshoot, identify, correct and/or repair basic and fundamental network, telecommunications, and/or communications cabling problems, including software, and/or replacing defective equipment and/or components.

Support the maintenance of network and telecommunications, UPS and PDU equipment, including new software releases, patches, and upgrades. Perform maintenance activities on communications cabling.

Create and/or update documents and records including cable records, usage reports, equipment life-cycle records, equipment, tool, parts, and materials inventories, equipment operation and support documents, and site condition and inventory reports.

Assist with annual inventory of communication wiring parts and material.

Maintain and submit records of time and materials required to complete projects and tasks.

Support the configuration of monitoring systems to alert on abnormal configuration or operation; maintain monitoring functionality as changes occur.

Provide guidance for student employees.

Participate in performance-related goal setting and achievement to meet personal and organizational goals and objectives.

Organize, prioritize, and communicate on-going work to meet multiple task and project timelines.

Attend and participate in trainings and other professional development activity.

Participate in projects, complete tasks, and perform job-related duties as assigned.

Required Qualifications – Experience, Education, Knowledge & Skills

Demonstrated experience with communications cabling.

Demonstrated experience using standard tools and equipment for the installation, testing, and troubleshooting of communications cabling, telecommunications, and network infrastructure.

Basic understanding of networking, telecommunications, and communications cabling concepts.

Effective oral and written communication skills.

Demonstrated ability to handle competing demands and maintain high levels of customer service and response.

Preferred Qualifications – Experience, Education, Knowledge & Skills

Demonstrated experience with the installation, termination, testing and maintenance of Category 5e or 6 UTP communications infrastructure.

Demonstrated experience with the installation, termination, testing and maintenance of single-mode and multi-mode fiber optic cable.

Demonstrated experience with the installation, termination, and splicing of outdoor plant telephone cable.

Knowledge of National Electric Code and TIA/EIA standards for the installation of telecommunications cable and equipment.

Completion of Amp Netconnect ACT I, and/or ACT II, and/or Installation training.

The Successful Candidate Will

Skilled in actively listening.

Ability to think intuitively and analytically to break down and resolve problems.

Ability to work independently without the need for direct supervision.

The ability to learn the complexities and unique aspects of the systems and infrastructure in place.

The ability to show initiative and follow through on tasks in a fast-paced work environment.

The ability to work in a team environment, supporting the Networking, Telecommunications, and Communication Wiring units.

The ability to work toward shared goals where individual efforts complement group efforts.

The ability to engage others in the unit in accepting and developing a customer-service orientation in all aspects of the operation.

The ability to anticipate and resolve technical problems.

The ability to establish and maintain effective working relationships across the IT Community.

The ability to effectively communicate, both verbally and in writing.

Position Special Requirements/Additional Information

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

Work schedule may include times outside normal business hours including mornings, evenings, weekends, and holidays.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This position has supervisory duties? No

Posting Detail Information

Number of Vacancies 2

Desired Start Date Upon successful completion of search

Position End Date (if temporary)

Open Date

Close Date

Applications will be:
Screening of applications will begin on June 28, 2022; however, applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions

Diversity Statement

Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.

MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: https://www.montana.edu/hr/recruitment/dualcareer.html