Network and I.T Operations Manager

TMS School is a leading independent school in Richmond Hill that combines Montessori and International Baccalaureate frameworks to provide students from 18 months to Grade 12 the foundation for a life of goodness and excellence. TMS is a member of CIS and accredited by CCMA, CAIS and the IBO. Our Mission is to deliver a seamless, internationally-acclaimed educational experience designed to inspire and challenge students to discover the best of who they are and to achieve their full potential.

TMS is inviting applications from motivated, inspiring individuals for the position of:

Network and I.T. Operations Manager

As a member of the IT Department, the Network and IT Operations Manager is responsible to the Director, IT. The Network and IT Operations Manager has the primary responsibility to manage the operation of the network, server and systems infrastructure, as well as to provide daily supervision and coordination of the IT Support team members, ensuring all activities serve the instructional and administrative needs of the school.

Reporting to the Director, IT, this position has responsibility for ensuring the IT Department has the support needed to ensure we can continue to meet the growing internal and external expectations. As with all other team members, the position will advise and support the IT strategy as required.

Specific responsibilities

Manage and coordinate the IT Support members (DBA, helpdesk) of the IT Department to maintain daily operations of the IT infrastructure and to provide quality and timely IT support to school constituents

Coordinate IT infrastructure project activities to ensure timely and successful completion

Management of the server landscape (virtual and physical), including File/Print/DC/DNS/DHCP/App/Mail/Web/VoIP

Management of the software landscape including SaaS platforms used at the school (e.g. Blackbaud, Google Workspace, Adobe)

Server systems vulnerability and patch management in line with the school’s cyber security plan

Management of the backup and disaster recovery system in line with the school’s cyber security plan

Support of office infrastructure including PBX, building security systems/cameras, Facility control systems

Network configuration, monitoring and threat management, including firewall administration

LAN/WLAN network optimization for various user groups in a hybrid school-owned/BYOD environment

Management of network component and server maintenance with local vendors and service providers

User account management and group policies (e.g Active Directory, Google Workspace), Documentation of the network and systems security procedures and the network infrastructure in line with the school’s cyber security plan

Work closely with the Director, IT to maintain effective Information Technology Controls as a subset of the school’s internal control system

Implementation and roll-out of school-wide hardware, software and technological services in consultation with the Director, IT

Coordination of current hardware, software, cloud platform, and support service contracts and subscriptions

Management of the service level claims of maintenance and support contracts, warranty claims and repairs of IT equipment Advise the Director, IT on technology budgetary needs and assist in IT budget monitoring

Inventory management of all IT equipment

Provide backup/secondary support to the Helpdesk team

Other I.T duties as required

Communication to the school community about updates, migrations and outages of IT systems and services

Personal Attributes

Creative problem-solver who is solutions-focused and results-driven

Organized individual with effective time- and project-management skills

Strong problem-solving and analytical skills

Strong interpersonal skills

Excellent verbal and written communication skills

Great listener with a customer service focus

Strong attention to detail and accuracy

Diplomacy and tact

A data mindset and the ability to maintain confidentiality and discretion when sharing data.

Experience leading a team

Qualifications, skills and abilities

Ideally, the applicant has 5+ years proven experience in network and IT operations management in a small to medium-sized enterprise

Ideally, the applicant has 3+ years’ experience in managing people and coordinating the activities of a technical support team

A degree in Computer Science/Telecommunications or a related field, or equivalent technical training and certifications is desired.

Knowledge of Exchange administration an asset

Knowledge of Blackbaud K12, Raiser’s Edge and Financial Edge an asset

Knowledge of Watchguard an asset

How to Apply:
TMS offers a competitive salary and benefits plan, including participation in the School’s Pension Plan, and opportunities for professional development.

If you believe that a challenging, innovative environment is the perfect fit for your career goals, please submit your resume along with a covering letter to Human Resources at [email protected] by July 7, 2022

We thank all applicants in advance. Only those selected for an interview will be contacted. TMS is an equal opportunity employer and will make accommodations upon request to enable applicants with disabilities to engage in all parts of the recruitment and selection process.