Network Engineer III

The Network Engineer III will lead design, implement and support network operations for all locations within the United Division.

Key Responsibilities:

• Perform a full range of duties, including serving as a project lead over routine technology projects

• Work hand and hand with Manager aligning processes and statistics.

• Develop and document Best Practices on related technical matters including network diagrams and documentation

• Handle incoming technical escalations from Service Desk, and other support teams.

• Troubleshoot complex technical network systems hardware and software problems, identify and recommend alternative technical solutions, and respond appropriately to customer service requests

• Coordinate in designing, implementing, and maintaining:

• Network routers, switches, and firewalls

• Private and store guest wireless networks

• Network solutions to fit within project expense budgets and timelines

• Maintaining phone systems and phone lines

• Stay up to date on security issues such as threats and vulnerabilities to prepare and perform maintenance pertaining to business continuity and disaster recovery.

• Plan for new initiatives and expand the existing network infrastructure.

• Provide consistent solutions based on issues like traffic congestion, infrastructure upgrades and routine troubleshooting.

• Install any hardware or software, create back-ups for all the systems and monitor the system performance.

• Monitor network performance to ensure compliance with standards and specifications

• Coordinate the use of project resources based on project specifications to design and implement project testing and quality assurance processes.

• Researches and responds to customer complaints regarding network functionality; investigates, analyzes and resolves a wide variety of network-related problems; troubleshoots network failures and telecommunication problems and re-establishes connectivity to ensure business continuity.

• Provide change recommendations and assist in implementing PCI Security Compliance for credit cards

• Validated flexibility and ability to perform in a multidimensional environment

• Monitor and maintain service levels for equipment and communications uptime

• Work on-call rotation to respond to incident escalations.

• Experience with patch management software

• Experience using Servicenow service management software (or similar tool) to track incidents and service requests through the full lifecycle

• Inform Leadership of recurring Incidents

• Contribute to company vision and direction by helping improve technical practices, as well as choosing key technologies and issues to address as we grow.

• Dedication to excellence, high-quality standards, and attention to detail

• Other duties as requested by the manager

Key Requirements:

• Bachelor’s degree in Computer Science or MIS or equivalent work experience

• Must have strong overall experience in Network and Cisco switches and Routers

• Cloud – Azure or AWS certifications or Experience Preferred

• Palo Alto Network Firewall Experience Preferred

• ServiceNow Experience Preferred

• Good experience on high/low-level designs

• Cisco CCNA/CCNP/CCIE/ITIL Certifications Preferred

• 4-6 years of previous Network knowledge and experience required

• Current knowledge of network administration principles and communication cabling standards

• Possess basic project management principles and techniques such as organizing and managing a project, developing schedules, identifying critical paths, and breaking down a project into individual tasks

• Ability to communicate the impact and risk of changes and upgrades to technical and non-technical audiences

• Analytical thinker with the ability to design and implement network/communications solutions

• Must be self-motivated, team oriented and possess strong communication and interpersonal skills.

• Flexible schedule required including the ability to travel and work nights, weekends, and on-call

• Strong sense of urgency and strong commitment to quality customer service is required.

• Ability to accept supervisory coaching related to performance, work habits, and attitude

• Ability to function as a team member but able to work with little or no supervision

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