Network Operation Center (NOC)- Analyst

Typical duties include, but are not limited to:

• Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
• Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
• Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
• Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, wireless distribution systems, routers, switches, servers, and power backup solutions.
• Document all actions in accordance with standard company policies and procedures
• Notify customer and third-party service providers of issues, outages and remediation status
• Work with internal and external technical and service teams to create and/or update knowledge base articles
• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
• Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements. Varied shift schedules may include day, evening and weekend hours.
• Other duties as assigned

BASIC QUALIFICATIONS

• A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is considered an asset.
• Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
• Knowledge of Microsoft server operating systems, Linux and Cisco network devices
• Excellent written, verbal and interpersonal skills
• Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situations

PREFERRED QUALIFICATIONS

• Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
• Experience using and monitoring ProxMox cluster
• Broad experience using a variety of monitoring and ticket management tools
• Experience providing remote support using virtual desktop tools
• Knowledge of Python Scripting Language
• Post-secondary diploma or 3 years of experience

Job Types: Full-time, Permanent

Salary: $35,000.00-$44,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Evening shift
• Weekend availability

Supplemental pay types:

• Overtime pay

COVID-19 considerations:
All employees are required to be a minimum double-vaccinated. Daily check-in at wellness stations are required. Storm’s offices (Ottawa, Chesterville, Perth) remain closed to the public. Storm Field Technicians follow specific covid-19 protocols.

Ability to commute/relocate:

• Ottawa, ON: reliably commute or plan to relocate before starting work (required)