Network Operations Analyst

Job Title: Network & Telecom Operations Analyst

Location: Houston, Texas

Type of Role: Contract

POSITION OVERVIEW:

The Global Edge is a global staffing firm connecting projects worldwide with the industry’s most talented project professionals. We work with high level technical and commercial personnel across multiple industries including Oil and Gas, Energy, Renewables, Infrastructure, IT, and more. With offices strategically located worldwide, the Global Edge is known for the highest level of delivery for our clients and contractors.

Our relationships are built on trust, top quality recruitment, and service excellence. We have an unwavering commitment to integrity and a strong global team in place that allows us to continue our mission to redefine excellence within recruitment.

Our team is currently looking fora Network & Telecom Operations Analystfor a client in the Oil and Gas industry.

The Network & Telecom Operations Analyst works under direct supervision of the Network & Telecom Operations Manager and/or the Network & Telecom Operations Lead and follows a variety of established procedures along with verbal and written instructions. As the first point of escalation, Network & Telecom Operations Analyst will work on all open and active incidents to manage and drive resolution with carriers and 3rd party network vendors.

RESPONSIBILITIES AND ESSENTIAL DUTIES:

• Act as a primary representative of the Network and telecom during any incident and drive issues to resolution.
• Accountable for customer management and communication between vendors and customers.
• Under supervision, manages outage bridges to drive quick resolution to customer-impacting issues.
• Oversees troubleshooting of service problems dealing with performance, network or voice hardware problems, network problems and application issues escalated by L1 & L2 Outsourcer teams.
• Identify, notify, and escalate network issues.
• Work in portals for carriers and device management to gather information and drive resolution.
• Tracks and updates problems in the trouble ticketing system.

QUALIFICATIONS (EDUCATION, EXPERIENCE AND SKILLS):

Education and Certifications: Associates Degree or relevant experience in IT.

Experience:

• Minimum one (1) year experience in a Network Operations Center, Troubleshooting and/or Surveillance environment.
• 5+ years of Supplier relationship management
• Fluency in English is mandatory (additional language capabilities are a plus).

Skills:

• Good understanding of running a service organization around network technologies and services: WAN, LAN, WiFi, VoIP.
• Good understanding of service management tools for event management, provisioning, and monitoring.
• Proficiency in managing server providers, outsourcing companies, across virtual teams and global geographies.
• Experience with Velo Cloud Orchestrator or other SD-WAN technologies.
• Customer and service oriented.
• Able to communicate with impact – proven interpersonal, analytical, presentation, and organizational skills.
• Ability to collaborate and operate within a matrix organization.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to adapt and handle changing environments.
• Solution-focused decision making.

The Global Edge Consultants, LLC is an Equal Opportunity Employer. The Global Edge Consultants, LLC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Types: Full-time, Contract

Pay: $30.00 – $40.00 per hour

Schedule:

• 8 hour shift

Work Location: One location