Network Operations Analyst

This position is for an IT Product Specialist responsible for providing daily support for the Telecom Network Portal (TNP) and Telecom Circuit Database (TCD). When the TCD replacement project is completed, the IT Product Specialist will continue as one of the Administrators responsible for supporting the TNP.

Responsibilities

• Analyze the impact of Clearances, prepare circuits for updating, update circuits after a successfully completed Clearance, and report out to responsible parties for the Clearance.
• Review newly created and updated circuits for accuracy. Make corrections when needed. Add Approvers and Notifications lists to new circuits to create the base list for scheduled Clearances.
• Consult with Telecom Engineers on their projects and create paths for their circuits based on drawings, spreadsheets, word documents, etc. Work with Network Specialist in resolving transmission path issues. Provide support to Telecom Technicians to update circuits.
• Adapt new hardware terminologies, system, and service references after consulting with Product Managers.
• Support initiatives and new processes that add value.
• Perform daily health checks
• Perform general maintenance
• Support patching activities
• Troubleshoot tools infrastructure
• Support ENOC escalations for monitoring related incidents

Required Skills

• The candidate should have the following minimal skills.
• 1 – 2 years of experience working in an Enterprise NOC / IT Operations environment.
• 0 – 1 years of experience in support and administration of Enterprise tools in a NOC / IT Operations environment.
• Basic Knowledge and Familiarity in supporting applications running on Linux and Windows systems.
• Basic Knowledge and Familiarity with Networks and Servers (Windows, Linux, Unix, AIX).
• Ability to understand technical drawings.
• Documentation skills.
• Ability to perform repetitive tasks with a high degree of accuracy and attention to detail.

Job Type: Contract

Salary: $40.00 – $50.00 per hour

Schedule:

• 8 hour shift
• Overtime
• Weekend availability

Experience:

• NOC: 3 years (Required)
• Windows: 3 years (Preferred)

Work Location: Remote