Finezi
***LOCAL CANDIDATES ONLY***C Currently the team and this role is hybrid but will be onsite at the start of 2023.
4/10 AWS: Monday – Thursday 6pm to 4:30am and sometimes 6pm to 6am (2hrs overtime) as business needed
TOP THINGS:
We are looking for Telecom, SCADA, and Network experience
**EQUIPMENT: Must use home reliable internet, Personal computer, and phone until company provides equipment (2 weeks) – they need this equipment till HM gets theirs ordered ***
This is the Escalation & Clearance Management role which approves and coordinates clearance releases, and supports escalated repair or restoration activities from escalated events.
Application/Network Change Management Oversight: Escalation Support for Incident, Maintenance, and Change Management. Escalated incident support for issues assigned to the IT Operations Center related to approved or unauthorized change activities. Perform Clearance Management functions as required. Process complex change requests. Open Tickets as required for issues found through trending, data analytics, tools and processes. May act in lead capacity on technical conference bridges for outages as part of the outage management process related to change / maintenance events.
Change Management – Performs analysis and makes business decision on maintenance activities; identifies and gives clearance for maintenance. Implement firmware/software upgrades for systems and devices under IT Operations Center accountability or as requested.
Problem Management – Lead Chronic issues assigned to the IT Operations Center. Initiate the Problem Management/Root Cause Analysis program process as needed. Analyze tickets assigned to the IT Operations Center and provide troubleshooting and fix as required. Develop/Review/Approve Work Instructions/Run- Book procedures for IT Operations Center.BA/BS in Information Technology or related field or equivalent work experience.
Desired: Advanced knowledge of network protocols, software
Job Type: Contract
Pay: $25.00 – $40.00 per hour
Schedule:
- 10 hour shift
- 4×10
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Overnight shift
- Weekend availability
Ability to commute/relocate:
- Fairfield, CA: Reliably commute or planning to relocate before starting work (Required)
Experience:
- NOC: 2 years (Preferred)
- Ticketing: 2 years (Preferred)
Work Location: One location
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