Endsight
A career with an IT Managed Service Provider (MSP) is a challenging thing, but also extremely rewarding! It’s fast-paced, like drinking from a firehose, but this gives you a tremendous opportunity for hands-on experience with the newest platforms and a range of unique environments. At all times we have each other’s backs and want you to succeed and thrive. We know our most important assets are PEOPLE like you, and we’re looking forward to having you meet our team!
Our Benefits:
Medical- Company pays 100% of the base plan for the employee and family
Dental & Vision
401(k) with employer matching
Accrued Paid Time Off
9 Paid Holidays
The NOC Manager oversees a team of engineers and is responsible for the management of all processes associated with Endsight’s private cloud, internal platforms and tools, and the systems used to provide monitoring, alerting, patching, and security for thousands of our client’ IT infrastructure, servers and endpoint devices. Success as Endsight’s NOC Manager requires an obsession with building scalable processes that drive efficiencies with an orientation of delivering value to our clients and internal staff. The NOC manager should also possess the communication and project management skills required to work with cross-functional teams to implement and manage systems and tools as business needs require.
The NOC manager reports to the Director of Operations and is key member of the Management team.
Life at Endsight is about finding fulfillment for ourselves by fiercely committing to helping others thrive. We work for our clients and our colleagues with an ambition to pursue “excellent customer experiences at EVERY opportunity.” Our vision is to be a lot like a great university – a place where employees come, make life long connections with other incredible people and go through intense personal and professional growth; a place where the best people in the industry come to be treated with respect and are given the opportunity to do meaningful work.
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LocationNapa, California
DepartmentNetwork Operations Center
Employment TypeFull time
Minimum ExperienceMid-level
Compensation
Key Responsibilities
The NOC Manager’s primary responsibilities cover the following areas:
Strategy & Planning
Plan, organize, and manage staff and overall operations to ensure stability and recoverability of customer’s and Endsight’s infrastructure and data.
Provide overall expertise with all network operations functions.
Able to define, implement and enforce configuration and change management policies and practices.
Lifecycle management of all internal hardware and systems, including our Private Cloud hosting environment.
Talent & Performance
Hire, develop, and retain highly responsive and customer focused engineers to ensure the effective operation of the department
Manage tools, systems and procedures to ensure dynamic management of issues and customer management.
Ensures all members of assigned technical teams are effective and fully utilized in order to provide high resource utilization.
Evaluates technical skills of the team and ensures there is an appropriate level of expertise.
Provide procedural training to staff.
Perform performance objectives and performance reviews with all team members.
Operational & Service
Hands on technical support work related to the overall health and maintenance of customer and internal environments.
Perform tier-2 and 3 escalation support and act as the point of contact in the NOC for all inquiries from other departments.
Manage all related partner and 3rd party vendor relationships.
Ensure adherence of operational processes.
Ensure continual process improvement within the NOC including but not limited to automation of NOC tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks.
Identify areas for process and efficiency improvement within the NOC; recommend prioritized enhancements and oversee implementation
Ensure that reports are accurate and delivered on time.
Skills Knowledge and Expertise
Formal Education & Certification
Bachelor’s or master’s degree with qualifications in computer science, electrical engineering, telecommunication engineering and information technology and related fields.
Knowledge & Experience
More than 6 years’ experience including:
Kaseya VSA preferred or alternate RMM platform
Connectwise expertise or other PSA platform
ERD / MTR / SOC
Expert knowledge of Virtualization using VMware & HyperV
Good knowledge of Active Directory, DHCP, DNS, Clustering, Load Balancing, Anti-virus, backup procedures, Group policy, Disaster recovery and High availability using industry standards.
Ability to work independently as well as in a team environment.
Network services experience is desired.
About Endsight
Endsight is a California-based outsourced technology managed services provider. Companies that hire us expect their technology to perform. And they count on us to make it so. While we ensure their systems operate effectively and their investments in IT align with their business goals, our clients get to concentrate on employing that technology to thrive. Our team of experts, ranging from the CIO level to readily-available help desk specialists, collaborate to provide comprehensive IT support to small and mid-sized businesses – nonprofits included. In the realm of cybersecurity, we help organizations assess vulnerabilities, tailor and implement protection measures, train staff, and maintain effective practices.
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