Sigma Information Group
New! $1500 Retention Bonus! Sign on with Sigma and after a successful introductory period, earn a $1500 bonus!
About Sigma
Sigma Information Group, Inc. has been providing the highest level of technology services to clients in Austin and throughout the US since 2000. We provide a variety of technical solutions for small and medium-sized businesses including managed IT services, project management, managed cloud services, backup and disaster recovery solutions, and web and application development. If it has an on/off switch, we manage it for our customers.
The Sigma team consists of intelligent and motivated individuals from a variety of backgrounds that each contribute equally to the success of the company. Consultants at Sigma are excellent problem solvers with a unique ability to explain technical details to non-technical customers. Our customers expect a high level of service and professionalism and our consultants ensure that they receive it while managing realistic expectations.
Responsibilities
- Network and IT infrastructure event monitoring, management, and resolution when possible.
- Monitoring backups, opening cases with third-party providers as needed, and working to help resolve issues.
- Audits, including infrastructure, security, backup, and patch management.
- Manages external vulnerability scanning and reports.
- Assists in coordination of the support teams to maximum utilization and improve communication.
- Works with internal change management process and procedures.
- Works with consultants, engineers and management to do whatever is necessary to provide excellent service.
- Escalates problems to the appropriate party within the organization or external vendors to achieve resolution.
- Provides feedback on opportunities to improve process and workflow efficiency.
- Create new monitoring checks as necessary.
- Help develop and improve monitoring standards across all customers.
Requirements
- 1+ years related NOC experience or similar IT experience.
- Professional and effective written and oral communication as well as excellent interpersonal skills.
- Good computer, operating system and application knowledge.
- Good understanding of networking technologies and components such as switches, routers and firewalls.
- Understanding of support tools, techniques, and how technology is used to provide IT services.
- High level of organization and strong attention to detail.
- Ability to multi-task and function collaboratively as a member of a fast-paced, client orientated team.
- Maintain accurate time tracking records of billable and non-billable time.
- Experience with SolarWinds N-central or other similar RMM tools
- Experience with network monitoring software, such as PRTG
- Understanding of backup solutions, Veeam strongly preferred
- Ability to begin work at 7:00 AM Central
Benefits
- Medical, dental, and vision insurance
- Life insurance
- Long-term disability
- Paid vacation
- Paid holidays
- SIMPLE IRA (401K equivalent) for eligible employees
- Company sponsored outings
Quick Apply
To help us track our recruitment effort, please indicate in your cover/motivation letter where (jobsinteelecom.net) you saw this job posting.