Network Operations Technician (reqires Ontario driver’s license)

Job ID #346520

Network Operations Technician

On behalf of our client in the Telco Sector, PROCOM is looking for a Network Operations Technician.

Network Operations Technician – Job Description

• Respond to trouble reports on network problems by performing effective/efficient problem analysis, rapid trouble

• shooting and diagnosis, and prompt repair of equipment to ensure service restoral objectives are met

• Track and complete trouble tickets, participate in incident reports, and work order as-builts

• Coordinate with other technicians and departments as required to maintain service levels, maximize efficiency and ensure network consistency across and within your area of responsibility

• Effectively interface with NOC, Field Operations, TAC and Engineering groups to resolve network faults

• Provide the highest quality customer service possible

• Plan and perform preventive maintenance routines to ensure network standards of performance are met

• Plan and implement work orders associated with UMTS, GSM, LTE, transport while respecting customer service and live network facilities

• In-depth knowledge of key quality service indicators on microwave and transmission equipment, optical fibre, TCP/IP

• Maintain inventory of equipment and parts to perform regular field and lab duties, equipment, tools, laptop etc

• Perform acceptance tests on newly installed sites and equipment to ensure results meet design specifications

• Participate in activities associated with network optimization and build activities

• Test hand-offs, RSSI, transmit level on mobiles, dropped calls and investigate any changes to benchmark

• coverage

• Perform in-building walk testing and investigate/isolate UL RSSI interference issues

• Maintain current documentation of site status, complete trouble tickets, incident report and other required

• reports

• Administrative: reporting of mileage, timesheet, expenses, Incident Management Tickets (IMTs), Deficiency

• ticket (DT) updates, maintain accurate online data for sites and tickets, email communication, asset management

• and incident reports

• Shift work/overtime and 24 hour on-call support is required on a regular rotational basis

• Deal with difficult site access (seasonal) using off-road vehicles

• Tow mobile generators for site service restorals during power interruptions

Network Operations Technician – Mandatory Skills

• Microwave and transmission experience would be beneficial e.g., DS1, DS3

• Travel is required 100% of the time within your own area

• Strong RF and fibre background

• Demonstrated investigative, problem solving, analysis and troubleshooting skills

• Must possess a valid Ontario driver’s license and have a good driving record

• Ability to work with minimal supervision

• Proven ability to work in a fast-paced environment with shifting priorities

• Strong time and priority management

• Strong interpersonal and communication skills

• Strong individual contributor and team player

Network Operations Technician – Nice to Have Skills

• Diploma/Certificate in Electronics from a technical institute or equivalent work experience

• Technical telecommunications experience supporting network elements would be an asset

• Optical fibre, SONET OC3/12/48/192, knowledge of TCP/IP/ethernet would be an asset

Network Operations Technician – Assignment Start Date

ASAP – 9 months to start

Network Operations Technician – Assignment Location

Toronto, ON – Work Onsite