Network Operator – Located in West Des Moines, IA

Located in West Des Moines, IA

Want to work 4 days instead of 5? Come join our growing team! We are offering a $1,000 sign-on bonus!

HYBRID WORK SCHEDULE AFTER TRAINING!

• Full-time with benefits; health, medical, dental vision and more!
• Competitive hourly rate!
• Paid vacation and paid flex time!
• 401k!
• Company provided equipment!
• Tuition Reimbursement!
• Employee discounts on services!
• Hybrid Work Schedule after training

GENERAL RESPONSIBILITIES:

Responsible for monitoring network performance to identify, communicate, escalate and manage outages and/or potential maintenances. Assigning and prioritizing Maintenance technician workload to maintain optimal plant performance. Provide support for field staff using plant monitoring and workforce management tools . Other duties include but are not limited to monitoring maintenance technicians through phone contact, email, instant messaging and the Workforce Management systems.

SPECIFIC RESPONSIBILITIES:

• Responsible for outage tracking, escalation, and outage identification via system monitoring tools
• Responsible for initiating communication with maintenance technicians in order to gather updates and ensure safety
• Prioritizes, assigns, and dispatches work for maintenance technicians via Workforce Management
• Responsible for providing maintenance technicians troubleshooting guidance through the use of system monitoring tools
• Records accurate and detailed outage/maintenance data via database
• Responsible for answering inbound calls from technicians in a timely manner and providing support to the same
• Constant monitoring of all outage detection tools such as CID, Alarm Central, Auto Outage Dashboard, and near real-time trouble call report
• Monitors system picture performance to verify that all channels are on the air and clear, reporting irregularities to proper personnel.
• Perform other duties as required or assigned.

PREFERRED EXPERIENCE/SKILLS :

• 1+ years of experience in customer service, telecommunications industry a plus.
• Ability to perform routine dispatching functions such as answering telephones and using instant messenger.
• Strong oral communication and interpersonal skills.
• Demonstrated ability to work in a fast-paced environment while multi-tasking
• Demonstrated use of computer programs including but not limited to Microsoft Office, Project, etc.
• Excellent planning skills with a track record of successful accomplishments.
• Ability to work required days and hours; could be second or third shift. Weekends possible.
• Regular Attendance required.

#LI – Hybrid