Network Specialist I

Network Specialist I

Industry: Telecommunications

Position Type: Full-time

Location: Sylva, NC

Years of Experience: 1+ year preferred
Education Level: HS Diploma or equivalent, Associates or Bachelor’s degree preferred

Website: www.balsamwest.net

JOB DESCRIPTION:

This position will primarily be responsible for turn-up of VoIP services including the installation of CPE devices, testing, and troubleshooting of issues related to Voice services and last mile transport technologies. You will also provide field service support, coordinate installation, work trouble tickets, complete CPE equipment provisioning, fulfill VoIP orders, EoC orders, wireless orders and other equipment as required. This position routinely resolves issues submitted by external and internal customers via email or customer calls. Some after normal business hours work will be required including an on-call rotation. The individual must be open to a flexible work schedule and willingness to work more than 40 hours per week as objectives require. Duties also include monitoring and responding to alarms as well as occasional maintenance during late night hours. Below is list of possible duties and responsibilities.

• Assist in managing softswitch, edge and access configuration devices
• Duties may involve implementing Ethernet, MPLS/VPLS, & VLAN circuits
• Installing of DWDM or PON hardware, jumpers, & ONTs
• Help maintain servers that support our softswitch, SBC & gateways as well as device management applications including DNS
• Work closely with other operations team members
• Provision phone numbers, features, hunt groups, and other voice services as well as coordinate porting of customer phone numbers
• Provide first level support to customers; escalate network issues for resolution as appropriate
• Identify and correct any escalated internet, EoC, wireless PON, VoIP or data issues
• Assist with the installation of POP collocation and CO collocation equipment, power and network circuits
• Assist and manage the installation of Actelis (EoC), Motorola Canopy Wireless, PON Equipment, Analog Telephone Adapter’s (ATAs), IP Phones, routers, and other types of Voice related equipment or other edges devices such as T-Marc switches
• Assist with fiber infrastructure at customer locations and complete site surveys of the customer’s data and voice network necessary to facilitate service installation or upgrades
• Liaise with the local telephone companies to complete installations and work to trouble shoot local telephone companies network connections; EoC UNEs, T-1, PRI, DS-3s and other types of connections
• Communicate and liaise with all other company departments; notify appropriate parties immediately of any issues which may affect efficient operations including, but not limited to, outages, service disruptions, and repeated customer complaints
• Work requires weekend and/or evening work and some travel may be required
• Installation of cable, wiring, and related equipment

SKILL REQUIREMENTS:

• Understanding of SONET, TDM, SS7, SIGTRAN, & SIP
• Basic understanding of ethernet, routing & switching
• Fiber standards, connectors, & copper cabling
• General understanding of VoIP and fixed wireless architectures and how they interconnect with data and optical networks
• Excellent communication skills are necessary for interaction with customers, vendors, contractors and other team members

RECOMMENDED EXPERIENCE:Data technology, Voice, VoIP, premise wiring, fiber infrastructure, GPON and wireless technology
Microsoft Office, use of personal computer, networking and electronics systems
Excellent oral, written, and interpersonal communication skills
Excellent ability to gather, monitor and report on key operating metrics
Customer service oriented, desire customer satisfaction & achieving operational excellence
Ability to work with all departments, management and external customers
Ability to project manage, analyze and define problems, prioritize workflow, multitask, meet deadlines and remain flexible
Must be able to maintain confidentiality
Must comply with company and Occupational Safety and Health Administration (OSHA) safety policies and requirements
Be able to use various types of test equipment including Optical Time Domain Reflectometers, Power Meters, Light Sources, and Volt Ohm Meters is required.

Job Type: Full-time

Pay: $45,000.00 – $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Network administration: 1 year (Required)

Work Location: One location