Network Specialist – Virtual Position

Are you a problem solver? Do you thrive in a fast-paced technical and customer service focused environment?

Our team and what we’ll accomplish together

Mascon, based in Salmon Arm, has been a cable operator since 1983. We joined the TELUS team in January, 2017 and continue to operate and sell internet and TV over our cable network in 14+ communities throughout B.C. We are a highly diverse team providing the ultimate in leading-edge fiber, hybrid fiber coax and fixed wireless (wHSIA) connectivity throughout our rural systems in Alberta, Mainland BC, Vancouver Island and Haida Gwaii. We operate in a dynamic and ambitious growth environment, collaborating with cross-functional teams to deliver extraordinary customer experiences within our operations.

What you’ll do

As a Network Specialist I, you will play a pivotal role in responding and resolving escalating network related problems:

• Helping to solve technology issues, configuring equipment, monitoring our network, and working with the team to track and manage reliability metrics.
• Investigate and implement solutions for network infrastructure, network monitoring capabilities, procedures and processes
• Participate in the planning, coordination, and implementation of project requirements which may involve providing input into the technical design.
• Ensuring all security policies are enforced for network security, integrity and confidentiality
• Identify potential future network impacts and develop strategies an action plans to address through problem management in adherence to change management processes
• Collaborate with cross functional teams and peers to review outages, remedial changes, related to network outages impacting customer services

What you bring

• Unparalleled interpersonal communication skills
• Knowledge of network technology, architecture and elements, and their inter-workings
• Demonstrated effective decision-making skills while under limited supervision
• Ability to maintain a high level of performance under pressure of time constraints
• Valid Class 5 driver’s license (driver’s abstract will be required) and be OK to travel in company provided vehicle as some overnight trips will be required
• Minimum 3 years of hands-on experience troubleshooting network issues

Great-to-haves

• CCNA certification
• Technical or university degree in Information Technology, networking or telecom is an asset

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