network support analyst

Canadian Payments Association


  • Work Term: Permanent
  • Work Language: English
  • Hours: 37.5 hours per week
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: 3 years to less than 5 years
  • or equivalent experience


    • Work setting

  • Computer hardware or software retailer/wholesaler
  • Help desk
  • Telecommunications service provider
  • Government department and/or agency


    • Tasks

  • Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
  • Provide problem-solving services to network users
  • Implement data, software and hardware security procedures
  • Perform routine network start up and close down and maintain control records
  • Perform data backups and disaster recovery operations
  • Install, maintain, troubleshoot and upgrade Web-server hardware and software
  • Set up local area networks and connections to the Internet
  • Implement network traffic and security monitoring software, and optimize server performance
  • Research and apply meta-data to Websites and register Websites with search engines
  • Respond to requests for help and information from Website visitors and Website designers
  • Perform Web-server backup and recovery operations
  • Supervise technical staff


    • Certificates, licences, memberships, and courses

  • Cisco certified internetwork expert (CCIE)


    • Computer and technology knowledge

  • Networking software
  • Networking security
  • Servers


    • Security and safety

  • Secret clearance


    • Transportation/travel information

  • Own transportation
  • Public transportation is available


    • Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Attention to detail


    • Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player


    • Screening questions

  • Are you available for shift or on-call work?
  • Are you currently legally able to work in Canada?


    • Workplace information

  • Remote work available


    • Health benefits

  • Dental plan
  • Health care plan
  • Vision care benefits


    • Financial benefits

  • Bonus


    • Long term benefits

  • Life insurance
  • Other benefits
  • Pension plan

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