Network Support Analyst Virtual Hiring Event

We currently have a Regular Full-Time opportunity for a Network Support Analyst in the Client Services department at our Bayview campus.

Hours of Work:

Weekdays: Days; 8 hrs; As per schedule

Weekends: As per scheduled

Summary of Duties

• Provide technical & user support (Level 1 & 2), IS/IT Support 24 hr Call Centre environment
• Provide rapid response via phone, electronically, remote session and/or in person
• Troubleshoot time sensitive calls, resolve technical hardware and software issues
• Software and hardware installations/repairs
• Research questions using available information resources
• Follow escalation protocols/procedures to appropriate tiers
• Identify and mitigate risks
• Log Support calls using Call Centre tracking system, monitor, route, escalate, close/resolve.
• Prepare/generate activity and management status reports and maintain documentation
• Stay current with system information, changes and updates
• Cabling/connectivity, LAN, paging/cell phones telecom support
• Network/system monitoring (NOC) triage, escalate, updates accordingly;
• Wireless support (connectivity, set up, troubleshooting)
• Performs production system tasks and manages offsite backup rotation inventory
• Actively participate as a member of Client Services support team
• Perform light lifting 25 lbs as required
• Perform other duties, as required

Qualifications/Skills

• Significant recent related customer support experience in a healthcare teleconferencing or videoconferencing environment required
• Extensive current related experience supporting Apple products such as MAC, iPAds and iPhones
• College/University or industry professional designation in a related technical field;
• Demonstrated mastery of the technologies behind PCs, IP networking, videoconferencing
• Able to work independently and efficiently to meet deadlines
• Self-motivated, detail-oriented and organized
• Excellent people skills and time management skills
• Comfortable in a patient care setting
• Excellent knowledge of Windows-based technical support environment
• Good understanding of TCP/IP network architecture
• Excellent knowledge of Microsoft Office 2013
• Excellent knowledge of iOS and Apple certified (OS X, ACMT or ACSP)
• CompTIA A+ and CompTIA Network + certifications

Technical requirements

After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged-in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.

What to prepare

• Please bring a copy of your resume and indicate which position you are interested in

Preferred dress code

Casual (come as you are, but please be presentable)

About Sunnybrook Health Sciences Centre

We’re one of Canada’s premier academic health sciences centres, and we have been named one of Canada’s top employers.

If you want to build your career and are interested in having an impact on the lives of our patients, Sunnybrook offers many administrative opportunities for professional growth and leadership.

What is a virtual interview?

Virtual interviews help employers connect with job seekers when they’re not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video, or phone) to see if you meet the requirements for the job.