Network Support Specialist II

Position Type:
Classified – Service Personnel/SERVICE – IS (ED TECH & MODEL SCHOOLS)

Date Posted:
12/28/2022

Location:
IS: Educational Technology & Model Schools

Closing Date:

01/11/2023

Ulster BOCES is seeking a skilled IT professional with proven experience installing, troubleshooting and maintaining workstations in a Windows Active Directory domain environment as well as associated peripherals (i.e printers & smart boards) to support School District IT System. Networking experience a must! Mac knowledge or experience with VOIP is a plus. Candidate must be a team player and demonstrate excellent communication, problem solving and follow through skills, and a genuine desire to provide exceptional user support. All Civil Service laws, rules, and regulations apply. Fingerprinting required.

Civil Service Classification: Competitive. Merit and fitness competitive examination applies.

Salary commensurate with experience and training. Salary range: $65,000 to $70,000.

GENERAL RESPONSIBILITIES:
To provide expertise to BOCES and/or participating districts in workstation, Local Area Network and Wide Area Network operations

SPECIFIC DUTIES:

1. Troubleshoots and supports Local/Wide Area Networks (LANs and W ANs) and related projects; makes recommendations for improvements.
2. Assists in the designs of Local/Wide Area Networks (LANs and W ANs) and related projects; designs smaller projects.
3. Installs Local/Wide Area Networks (LANs and WANs) and related projects.
4. Provides project management in cooperation with Supervisor.
5. Maintains the integrity of networks through coordination and implementation of equipment, software, troubleshooting, testing, and support.
6. Provides systematic in-depth technical analysis to identify and isolate problems; refer, as necessary, and follow up on problems.
7. Works to insure that records of maintenance, support, and telecommunications services are kept accurate and current.
8. Coordinates preventive maintenance and/or corrective programs with vendor service personnel.
9. Establishes effective communication with district contact to insure optimal service delivery.
10. Maintains contact with program service desk, checks e-mail and voicemail on a regular basis and responds appropriately and quickly to requests.
11. Works collaboratively with other BOCES or District technology staff.
12. Supports district and IS instructional staff to incorporate the use of technology to improve teaching and learning.
13. Keeps supervisor informed of issues and courses of action to improve quality of services.
14. Keeps current on new equipment, software, and technologies.
15. Works on specialized projects.
16. Assists other team members as needed.
17. Assists in coordinating activities of Network Support Specialist I.
18. Provides written weekly status report to Supervisor.
19. Performs other duties as assigned by Supervisor, Educational Technology and Assistant Superintendent for Instructional Services.

MINIMUM QUALIFICATIONS: Either

A. Graduation from a New York State registered or regionally accredited college or university with a Bachelor’s Degree, which included or was supplemented by fifteen (15) credit hours* in Computer Science, Data Processing, Information Systems, Information Technology, Management Information Systems, Business or closely related field and three (3) years (full-time paid, or its’ part-time equivalent) technical experience in a computer center environment; OR
B. Graduation from a New York State registered or regionally accredited college or university with an Associate’s Degree, which included or was supplemented by fifteen (15) credit hours* in Computer Science, Data Processing, Information Systems, Information Technology, Management Information Systems, Business or closely related field and five (5) years (full-time paid, or its’ part-time equivalent) technical experience in a computer center environment, OR
C. Graduation from high school, or possession of a high school equivalency diploma and seven (7) years of technical experience in a computer center environment; OR
D. An equivalent combination of training and experience as indicated above.

• Coursework in the use of specific programs such as WORD, EXCEL, or ACCESS and data entry is not acceptable.

Special Requirement: Possession of a valid New York State driver’s license appropriate to the vehicles operated or otherwise demonstrate their ability to meet the transportation needs of the job.

Special Requirement for appointment in school districts including BOCES: In accordance with the Safe Schools Against Violence in Education (SA VE) legislation and by the Regulations of the Commissioner of Education, candidates for employment in school districts must obtain clearance for appointment from the State Education Department based upon fingerprinting and a criminal history background check.