network support technician

Work Setting

• Computer hardware or software retailer/wholesaler
• Relocation costs not covered by employer
• Willing to relocate
• Telecommunications industry
• Telecommunications service provider

Tasks

• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
• Evaluate and install computer hardware, networking software and operating system software
• Operate master consoles to monitor the performance of computer systems and networks and to co-ordinate access and use of computer networks
• Load computer tapes and disks and install software and printer paper and forms
• Provide problem-solving services to network users
• Implement data, software and hardware security procedures
• Perform routine network start up and close down and maintain control records
• Perform data backups and disaster recovery operations
• Install, maintain, troubleshoot and upgrade Web-server hardware and software
• Set up local area networks and connections to the Internet
• Implement network traffic and security monitoring software, and optimize server performance
• Modify Web pages, applets and scripts
• Respond to requests for help and information from Website visitors and Website designers
• Perform Web-server backup and recovery operations
• Supervise technical staff

Supervision

• 1 to 2 people
• 3-4 people

Computer and Technology Knowledge

• Internet
• Communication software
• MS Office
• MS Windows

Security and Safety

• Basic security clearance

Transportation/Travel Information

• Willing to travel
• Public transportation is available

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Handling heavy loads
• Physically demanding
• Manual dexterity
• Attention to detail
• Ability to distinguish between colours
• Sound discrimination
• Sitting
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling

Own Tools/Equipment

• Cellular phone