Network & Systems Administrator

Network & Systems Administrator

Location: Tacoma, WA

Salary: $65,000 – $75,000 DOE

Position Summary

The Network & Systems Administrator oversees 3 geographically distinct physical Local Area Networks and over 35 different cloud applications. This position also provides support to a distributed workforce of approximately 130 users.

Essential Duties & Responsibilities

• Tier 2 Helpdesk support and problem resolution
• Onboarding/Provisioning, cloud app IAM
• Ensure availability of all cloud and on-premise systems
• Management of entire hardware asset lifecycle of networking equipment
• Internet connectivity, troubleshooting, upgrades
• Patch management/updates
• Log/Alerts Monitoring
• Documentation
• Assist in planning and implementing security measures to safeguard electronic information against accidental or unauthorized modifications, destruction, or disclosure
• Ensure regular and complete backups of computer systems as needed
• Perform on-site network and hardware troubleshooting to isolate, diagnose and fix common network problems
• Ensure proper maintenance of network equipment, operating systems, software, and hardware using proper controls and procedures
• Ensure proper inventory and management of system licenses and subscriptions
• Manage installation, upgrades, configuration, troubleshooting, and maintenance of remote servers, and corresponding applications
• Manage all aspects of company telecommunications, including troubleshooting the VoIP system, reviewing billing, monitoring services, and working with vendors
• Ensure proper management and support for our MDM

Required Qualifications

• Demonstrated experience providing excellent customer service
• At least 3 years experience in at least 2 of the following areas: IT technician, desktop support, Help Desk, network administration, systems administration, cloud platform management
• Experience managing user accounts across multiple systems
• Ability to diagnose and resolve network and connectivity issues
• Proficiency in English
• An understanding of networking and computer systems at least at the level of Network+ certification; higher-level certifications preferred (ie, certification and/or degree in Information Technology, Computer Information Systems, Networking, Security, or similar relevant field)

Preferred Experience

• Familiarity with Healthcare / HIPAA environment
• Excellent written and verbal communication and client liaison skills
• Excellent and methodical diagnostic and troubleshooting skills
• Proven experience managing IT systems, including experience with:
  • DHCP; DNS; TCP/IP, Wi-Fi standards and protocols
  • Firewalls, switches, routers
  • MDMs, Apple Business Manager, mobile device support
  • IAM, SSO, MFA
  • GSuite, Microsoft Office, Zoom, and other cloud apps
  • Networking / Internet connectivity troubleshooting and performance tuning
  • Remote assistance tools
  • File management and permissions
  • Backups
  • Printing

Vaccination Policy

HopeSparks is committed to keeping all team members and community partners safe and healthy from COVID-19. HopeSparks has a COVID-19 vaccination policy, which requires all team members to be fully vaccinated against COVID-19 as a condition of employment. Proof of complete vaccination or submit an accommodation request for a qualified exemption.

Job Conditions

Some hybrid (virtual/on-site) work options are available, but regular on-site work is required at all of our three Tacoma Office locations.

HopeSparks is committed to helping team members face the demands of juggling work, family, and personal obligations by offering a number of possible flexible work arrangements. These arrangements provide team members with increased flexibility with their work schedule while allowing HopeSparks to maintain a progressive and productive work environment.

All HopeSparks team members will be considered for alternative work schedules on a case-by-case basis in situations where creative work schedules have been shown to accomplish both work and personal goals, to provide coverage for individual department operations, and to serve HopeSparks as a whole with increased productivity at no expense to quality output.

Benefits

HopeSparks offers full benefits to all team members working 30 or more hours per week. Benefits include medical, dental, vision, life and long-term disability insurance, 403b retirement, EAP, HSA, FSA, ten paid holidays, and PTO accrual of 16 days the first year. Other benefits include FMLA after the first year of employment, PFML after two months of employment, a flexible work schedule, ongoing training/consultation, weekly individual and group supervision, and weekly team meetings to support professional development.

This position will adhere to all confidentiality guidelines as outlined by HIPAA and the Office of Civil Rights. This highest degree of confidentiality is required at all times.

HopeSparks is an Equal Opportunity Employer and does not discriminate against any persons on the basis of race, color, creed, religion, national origin, gender, sexual orientation, age, marital status, disability, or status as a veteran.