Network Technician

Description:

We support democracy.

Our vision at Election Systems & Software (ES&S) is simple and unwavering — we provide products and services of exceptional quality and value to maintain voter confidence and enhance the voting experience. We accomplish this through continuous investments in research and development, resulting in regular product updates and security enhancements for each voting system we design, build, sell and support.

Join the ES&S team where we are crafting the future of voting in the United States! On our team, you will push boundaries to provide solutions that meet the industry’s ever-evolving needs. Our people apply their innovative perspective to challenges big and small, and ES&S provides the resources to make our employees’ vision a reality.

The Role

A Network Technician – Maryland is responsible for network installation, configuration, and troubleshooting of Tier 2 issues among the full array of Election Management Systems in compliance with certification requirements across Federal, State and Local jurisdictions in the State of Maryland. This role requires a subject matter expert (SME) with respect to operating systems, server and network hardware, telecommunications, application interfaces and system security among company products. Additional responsibilities included advanced network design, configuration, and troubleshooting, including being the SME and point of contact for advanced network configurations. This position is required to also utilize critical thinking skills to determine gaps in processes, technology, or documentation, and provide recommendation to remediate the gap.

This is a primarily a remote position, but the candidate is expected to maintain an office in Bowie, MD as needed.

Essential Duties and Responsibilities:

• Effectively work as part of the Maryland Project Management Office.
• Offer initiative, leadership and support in developing, installing, building, configuring, supporting, administering and documenting complex election management systems including Local Area Networks (LAN) and Wide Area Networks (WAN); and other system components in compliance with jurisdiction certification requirements.
• Serve as ES&S-Maryland SME on network communications, connectivity, and telecommunications. Provide recommendations and best practices for current and future Voting System architectures in relation to network and system communications.
• Support customer Voting Systems by acting as a resource and/or troubleshooting complex and sensitive escalated Tier 2 technical issues.
• Effectively communicate with key stakeholders on new implementations, upgrades, RFP responses, and Voting System requirements. Perform basic project management, planning, and communication roles to ensure all implementation deliverables are performed on-time and with high quality.
• Gather requirements for customer Voting System networks and create appropriate network architecture design and network quotes based on the requirements analysis.
• Monitor and manage COTS hardware and software with respect to current legacy products. Provide analysis and recommendations based on hardware and software lifecycles.
• Communicate best practices and recommendations for system security, availability, and performance to both internal and external customers.
• Effectively communicate and present Technical Services related presentations and documentation to both internal and external customers.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements:

40% travel is possible, varies on election cycle. Travel will mostly be in the State of Maryland’s 24 Counties and occasionally out of state as required. Travel expenses are reimbursable per company policy.

Education: A bachelor’s degree in Computer Science, Network Technology or related field is preferred

Experience: At least five years of professional IT experience including:

• Experience in a technical environment, with roles such as Technical/Customer Support, System Administrator (System installation, configuration, and maintenance), Network Administration, and Systems Analyst
• Proficient with MS Office Suite and office communications
• Knowledge and work experience in Networking and troubleshooting PC systems including, but not limited to:
• Understanding of Server and Workstation system deployments
• Experience with MS Operating Systems, including Windows Server
• Advanced knowledge of TCP/IP networking and routing
• Cisco ASA firewall/router configuration and troubleshooting
• Advanced understanding of network communications (LAN/WAN/Cellular)
• Working knowledge and application of system and network security concepts
• VPN concepts
• Communication and reporting to senior-level team members and customers

Competencies:

• Technical capacity, Problem Solving/Analysis, Critical thinking
• Strong written and verbal communication skills and ability to communicate with a variety of audiences
• Strong sense of urgency, initiative, and motivation
• High quality of work product
• Professional attitude and appearance
• Positive attitude and ability to work together with the team and mentor staff.
• A high degree of organization
• Maintain a test lab and production-ready computing equipment for immediate deployment throughout the Maryland in Bowie, MD.
• Create/maintain checklists to resolve common network issues.

Licenses/Certifications Preferred: A+, Network +, CCENT, CCNA, or Microsoft certifications required or equivalent experience.

Supervisory Responsibilities: This position has no supervisory responsibilities.