Network Technician

Network Technician

090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV

ISD Data Communications

Full time

Regular

• Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.
• A comprehensive

  Benefit Package

  with a generous

  benefit allowance

  to offset the cost of insurance premiums for employees and their eligible dependents.

• Full-time 40-hour work weeks.
• Support the Information Services Division.
• Salary is based on education and experience.

• Plan, develop, and implement wireless, data and other telecommunications or information technology programs and networks for the State
• Perform professional and technical work in providing data and/or voice network services for the State; establish and maintain networks and systems, perform preventive maintenance, evaluate systems performance, respond to malfunctions and operating problems, and identify and resolve causes
• Install, test, and modify data networks, voice networks, wireless networks, and other communication components; coordinate and perform systems tests; adjust, calibrate, and modify network equipment or components to conform to specifications, implement engineering or software changes or enhance systems performance throughout the state network
• Confer with agency users, representatives of other agencies and political subdivisions and others to determine network requirements for wireless, voice, data, and other telecommunications services
• Coordinate network requirements with technical staff, contractors, vendors, or others as needed to develop a plan of approach and provide for implementation of required tasks and activities
• Represent the agency or State at professional, or other meetings or functions concerning data or voice state network requirements and activities

• Two years of experience involving the installation, operation, repair or maintenance of a voice or data network.
• completion of a technical school or vendor training in the area of Computer Operations/Networking Technology
• Professional certification such as CCNA, JNCIA and CompTIA Network
• Must include at least 6 months of experience with Networks or another Enterprise Network Related Professional certification.

• Basic knowledge of networking principles, wireless principles, and connectivity troubleshooting
• Working knowledge of ethernet protocols, wireless ethernet, and voice over internet protocol
• Working knowledge of Network concepts, administration, rules and policy implementation and removal.
• Ability to adapt to rapidly changing demands
• Ability to work under pressure
• Ability to work as a team
• Skills in customer service, and verbal and written communication
• Maintain average ticket system case closer rate of at least 30 cases per month annually.
• Maintain ticket system case handling in accordance with team standards.