Network Technician

NOC Technician
Fully Remote but MUST be in DFW area
Shift: Sun – Wed (8am-6pm)

Our Fortune 100 telecom client is hiring Network Technicians to join their Retail Deployment team. In this role, you will act as a subject matter expert to support the deployment of complex retail store network hardware and services. You will be supporting onsite vendors and end user support technicians.

You will be following specific metrics such as mean time to repair, average speed to answer, and more to provide the highest level of support and guidance to the in-store technicians.

Responsibilities:

• Provide remote network surveillance and first tier troubleshooting for retail locations
• Test, locate, and repair simple to complex equipment problems
• Perform basic configuration and fault management for wide array of platforms in the network, this includes, but is not limited to, Cisco network hardware, broadband/T1 circuits, wired and wireless networks

Requirements:

• 1+ years of experience with Cisco hardware (routers/switches) and Cisco protocols.
• Intermediate level understanding of TCP/IP concepts and common router user interfaces and command structure.
• Intermediate level understanding of Wireless Networking (Access Points)
• Good communication skills with experience supporting customers and explaining technical support over the phone
• CCNA Certification preferred
• This position operates in a 24x7x365 environment.
• Strong at-home Wi-Fi

Benefits of working with Brooksource:

• Full Health Benefits, PTO, and 401k.
• On the job training and professional development program including reimbursement for a Cisco certification
• Previous experience working with this client and placing both permanent employees and contractors.
• Direct communication with the hiring manager, which allows us to have a deep understanding of the timeline and move you through the interview process faster.
• Dedication to keep an open line of communication and provide full visibility.
• Brooksource is an equal opportunity employer.

Covid-19 Protocol:

Regarding Covid-19, all resources will adhere to our end client and Brooksource policy. Resources will also maintain proof of Covid-19 vaccination status or declination forms. As policies adjust and evolve, Brooksource will revisit requests and maintain compliance with client mandates and policies.

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Type: Full-time

Pay: $24.00 – $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Frisco, TX 75034: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Network engineering: 1 year (Required)
• Computer networking: 1 year (Preferred)
• Cisco routers: 1 year (Required)

Work Location: Hybrid remote in Frisco, TX 75034