Network Technician

We are YSS:
YSS empowers youth by providing education to build healthy minds and bodies, counseling to overcome life’s challenges, and stability to focus on the future. Founded in 1976 as the first homeless shelter for runaway and homeless youth in Iowa, YSS has grown to be one of Iowa’s most comprehensive and respected youth development organizations, impacting the lives of more than 10,000 youth and families each year. Through almost 40 programs providing education, counseling, and stability to children, families, and transition-age youth, YSS serves our mission of creating hope and opportunity by putting kids first.
The role:
As a Network Technician, you will support the stable operation of the in-house computer network. This includes planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links while ensuring minimal network downtime. You will also diagnose, resolve, and document hardware and software network problems promptly and accurately, and provide end-user training and support when needed.
What you will need:

• Bachelor’s degree in computer science or a related field is required.
• Six (6) years of experience with computer hardware, support, software installations, Wide Area Networks, and Local Area Networks is required.
• Ability to set up and install new hardware such as PCs, printers, scanners, etc.
• Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Ability to use critical thinking skills to solve problems.
• Ability to convey information effectively through speech and writing skills.

What you will do:

• Provide all routine and periodic activities which will assure YSS that all installed computer and telecommunication systems will be available for use, and accurately record required information on newly installed systems.
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products.
• Maintain servers, including e-mail, print, and backup servers and their associated operating systems and software.
• Assist in maintaining security solutions, including firewall, anti-virus, and intrusion detection systems.
• Assist in maintaining all network hardware and equipment, including routers, switches, hubs, and UPSs.
• Monitor and test network performance and provide network performance statistics and reports.
• Receive and respond to online trouble tickets, incoming calls, and/or e-mails regarding network connectivity problems.
• Perform on-site analysis, diagnosis, and resolution of complex network problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including off-site repair.
• Practice network asset management, including maintenance of network component inventory.
• Prepare, maintain, and adhere to procedures for logging, reporting, and statistically monitoring network data.
• Maintain help desk support.
• Perform server and security audits.
• Perform system backups and recovery.
• Other duties as assigned.

What we offer:

• Fun team environment
• Mission-driven work
• Wellness program offerings
• Discounts on pet insurance
• Flexible shift and hours
• Training and development opportunities

Full-time employee benefits include:

• Medical, dental, vision, and life insurance
• Supplemental accident, critical illness, and hospital indemnity insurance
• Retirement
• Birthday as a paid day off
• Paid time off
• Holiday pay
• Employee Assistance Program
• Years of service recognition
• YSS is a qualified employer under the Public Student Loan Forgiveness Program.

Compensation:
Starting at $18/hour
MORE THAN JUST A JOB.
As an employee of YSS, you will be part of one of Iowa’s largest youth-serving organizations and a passionate team that believes in putting kids first.
Our programs focus on three key areas: prevention, treatment, and transition. Our staff plays a vital role in listening and letting youth know they are heard. In encouraging young people to be confident and make healthy choices. In turning hopelessness into hope. In helping youth stand strong.
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Location: 420 Kellogg Ave, Ames, IA 50010

Location: 420 Kellogg Ave, Ames, IA 50010

Job Type: Full-time

Pay: $18.00 – $25.00 per hour