(Network & Telecom Client Service Representative) COMM AND NETWORK TCHL ANL 2

DEPARTMENT DESCRIPTION

The mission of Information and Educational Technology (IET) is to create and support an information technology environment that enhances the ability of the UC Davis community to teach, do research and provide public service. In support of the University’s mission, IET will deliver an infrastructure of technological services appropriate to the requirements of the campus community.

To see IET job postings, please visit https://iet.ucdavis.edu/jobs

THIS POSITION IS NOT A VISA OPPORTUNITY

JOB SUMMARY

This position is responsible for planning, scheduling, organizing and directing the client requests for campus voice, data and video services. This position is the point of contact for campus telecommunication services including call center applications, voice mail and phone menus, complex business office telephone configurations, cable TV services and installations, high speed data circuits, voice, data and TV jack installations and costs. This role also provides project telecommunications support on capitol projects and building renovations.

This position is one of a team of four in the department.

POSITION INFORMATION

PHYSICAL DEMANDS

• Analytical and Problem Solving – Frequently, Confidentiality – Frequently, Constant Interruptions – Frequently, Customer Contact – Frequently, Detailed Work – Frequently, Language – Frequently, Math – Frequently, Multiple Concurrent Tasks – Frequently, Reading (documents or instruments) – Frequently, Reasoning – Frequently, Verbal Communication – Frequently, Written Communication – Frequently
• Sitting – Frequently, Talk or Hear – Frequently
• Close Visual Acuity (e.g., viewing a computer screen; using measurement devices) – Frequently
• Quiet Noise Conditions
• Lift and move materials weighing 20 pounds.
• Ability to handle data input functions for extended periods.
• Computer and Peripheral Equipment – Frequently, Telephone

WORK ENVIRONMENT

• Vacation is restricted during peak work periods.
• Occasionally work flexible, alternate, and/or extended hours including nights and weekends to address specific operational needs.
• Occasional travel to locations on and off campus.
• Adhere to workplace safety practices, read information communicated about workplace safety, complete required safety training on time, and report any workplace safety issues promptly to their supervisor or the designated safety coordinator.
• The Smoke and Tobacco Free Environment policy is intended to provide a healthier, safer, and more productive work and learning environment for the entire UC community. The University of California prohibits smoking and tobacco use at all University owned or leased properties, or facilities operated by UC staff or faculty. Smoking and tobacco use are strictly prohibited in indoor and outdoor spaces, parking lots, residential space, and University vehicles. https://ucdavispolicy.ellucid.com/documents/view/271

QUALIFICATIONS

Required:

• Telecom client/customer service experience in a high-volume environment.
• Experience with project coordination of multiple projects of varying complexity and scope.
• Interpersonal and verbal and writing communications skills to communicate effectively to diverse audiences. Ability to interpret and communicate technical information for largely non-technical audience.
• Knowledge of networking terminology and operation of fiber optic network backbones, switched network services, local area networks, and network operating systems and referring backbone level configuration work to network operations center.
• Knowledge of telecommunications terminology and applications. Knowledge of communication infrastructure requirements of voice and data terminal equipment.
• Knowledge of Ethernet TCP/IP networks, network interface cards, network routers, network bridges and network gateways. General understanding of inside wiring schemas and outside cable plant design installation.

Preferred:

• Experience estimating and providing rate-based estimates.
• Experience performing cost analysis, accounting and recharge procedures sufficient to assure accurate billing and cost tracking.
• Experience using technical platforms or software to track and prioritize projects and service requests.
• Knowledge of POTS/SL-100 and software and hardware related features and their interactions.
• Knowledge of and experience with Cisco VoIP solutions and configurations.

SPECIAL REQUIREMENTS

Background Check

This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks.

The University of California has implemented a SARS-CoV-2 (COVID-19) Vaccination Program SARS-CoV-2 Vaccination Policy (ucop.edu) covering all employees. To be compliant with the policy, employees must submit proof of vaccination or a University-approved exception or deferral.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we’re solving life’s most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don’t just maintain – we improve.

We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here.

As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected.

The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.