Network & Telecom Specialist (Service Delivery)

Description:
***Resource MUST be bilingual (French and English)***
Work Schedule: Mon- Friday; 8 am to 5 pm
Temp to Hire (Y/N): YES (based on performance)
Hybrid schedule of 2-3 days in the office and other days remote

General Requirements:

• 5+ years of IT experience.
• 3+ years of Network Engineering experience
• Network device implementation experience ( not just operations experience)
• Fluency in English and French

Responsibilities:
Delivery Management

• Execute on the complete N&T service life-cycle from receipt of demand, quote, negotiation, change implementation, financial

information for customer invoicing, and hand-over to the Network Operations teams.

• Utilize the GIO’s service catalog and Network & Telecoms agreements to provide the necessary services to customers.
• Transform business and functional needs into detailed technical solutions and quotes, including knowledge of main routing, switching and wifi products.
• Take direction on demand management and deliveries based upon the prioritization of the N&T Service.

o Demands/Requests are to be delivered in accordance with SLAs (to be defined by the N&T Service

• Track demands, projects, and requests that have been assigned with the ITSM tool, executed per the Cost Informed to Customer

and billed per the existing process.

• Liaise with the N&T Service Delivery Manager to report on activity, progress, costs, issues.

o Identity needs for ITSM evolution and escalate critical needs to the N&T Service Delivery Manager.

• Ensure the service delivery plan and services are delivered in compliance with GIO Network & Telecom processes and commitments. Ensure process consistency has been maintained across the Americas Hub.

Job Type: Full-time

Salary: $40.00-$45.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
Vaccination preferred.

Speak with the employer
+91 (732) 867-7389