NOC Analyst

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 92% of Long View team members rated Long View as a good or great place to work!

Do you get excited about monitoring and management tools that keep environments running smoothly? Do you have a passion for new and exciting technologies?

We are looking for a driven and self-motivated Network Operations Centre (NOC) Analyst for our Calgary team to ensure the operational uptime of the tools used to monitor and manage Long View’s clients’ environments! You will act as first point of contact for technical escalation to team members within Integrated Global Services, branches, clients and vendors.

A Day in the Life:
Work closely with the Long View NOC, branch and client support teams to help solve problems that have been identified and provide guidance and training on how best to use these tools

Respond to incidents such as infrastructure, Exchange or SQL problems, and access request to various tools like Secret Server and SolarWinds MSP N-central

Actively work in monitoring, event and incident management tools like LogicMonitor, PagerDuty, IPsoft IPcenter and BMC Remedy ensuring uptime of various supported tools and their underlying infrastructures

Manage cloud technology resources used by the NOC to deliver services

Manage server backups and maintenance plans across NOC Managed IT Services infrastructure

Build out new monitoring and management templates within the various tools

Perform monthly test restore activities

Produce monthly Managed IT Service status reports

Coordinate and action patching activities related to the NOC

Perform physical infrastructure checks on a regular basis and remediate any issues

Complete quarterly vulnerability scans and remediate identified issues

What You Bring:
2+ years of experience managing complex, multi-tenant infrastructure tools, on-premise and cloud-connected technologies

Wide knowledge of multiple technical disciplines including distributed systems, database, messaging, network route/switch, Linux, Windows, scripting languages like Python and PowerShell and a wide variety of monitoring and management tools

Experience managing IT service management tools including performance monitoring and ITSM solutions

Experience working with and managing incidents, problems, changes and service requests that follow ITIL framework standards

Experience provisioning new client services and working through customer onboarding tasks

Proven ability to troubleshoot and resolve technical and procedural issues

Strong verbal and written communication

Availability to work varying shifts such as (mornings, evenings or overnights with weekend coverage) to accommodate business needs

What Makes You Extra Awesome:
CCNA or CCNP certifications

Microsoft Fundamentals or Associate Certifications

Previous experience in a 24×7 Managed Services operations center

Why Work at Long View:
Great people and culture

Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities

Interesting work – Be part of exciting projects while accessing all the latest technologies