NOC analyst

4/10 SCHEDULE: Wednesday- Saturday from 8pm- 6:30 AM.

TOP THINGS:
1. Strong email writing & verbal communication, along with multitasking
2. Excellent phone skills (Managing Conference calls/Bridges)
3. Windows 10, Microsoft Office Suite, & web browser experience
4. Experience with web based and thick client monitoring tools (Application and Network)
5. Incident command, ticket management, escalations & tracking

**EQUIPMENT: – Must use home internet, Personal computer, and phone until company provides equipment (2 weeks) – they need this equipment till HM gets theirs ordered ***

Job Responsibilities

• This is the Incident/Event Management role which assists with repair or restoration procedures to network systems and applications that receive an event notification.
• Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces.
• Process routine change requests and work orders.
• Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place.
• May act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed.
• Develop and distribute ongoing updates/notifications for outages in progress as directed by a Service Manager or Supervisor.
• Miscellaneous Incident Commander tasks
• Manage timely ticket updates.

Skills Required/Desired

• BA/BS in Information Technology or related field or equivalent work experience.
• Intermediate knowledge of network protocols, software applications, and operating support systems.
• Current Networking Certification; ITIL Certification.
• Minimum of 2 years of experience in telecommunication, internet, or network operation center environments.
• Previous experience working in ticket management systems/ applications (I.E SMC Remedy), monitoring network devices and software operating systems.
• Ability to use different analytical methods, approaches, and tactics to meet analysis requirements in an efficient manner.
• Must be available to work a varied shift schedule in a 7 X 24-hour operations center environment.
• May require some local traveling for training, meeting, etc, while working remotely.
• Able to support shift schedules as required to meet business needs
• Pacific Gas and Electric Company is an AA/EEO employer that actively pursues and hires a diverse workforce.

Job Type: Contract

Salary: $30.00 – $40.00 per hour

Ability to commute/relocate:

• Fairfield, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• NOC: 3 years (Preferred)
• Windows: 1 year (Preferred)
• ticket management: 1 year (Preferred)

Work Location: One location