NOC Analyst

Our client in Birmingham, AL is searching for a candidate with experience working in a network environment. If you are interested in a great opportunity with a growing organization, please apply today!

Education/Certifications

• A+ Certification is preferred
• Net+ Certification is preferred

Work Experience:

• Experience troubleshooting Desktop and Laptop PC’s
• Experience with basic network troubleshooting
• Experience in a call center environment/guiding end users through troubleshooting over the phone
• Ideal candidate will be self-motivated, have excellent written and verbal communication skills, and the ability to work in a fast paced, multi-tasking team environment
• Customer service oriented with excellent oral and written communication skills

Duties and Responsibilities:

• Responding to alarm/trouble conditions within the Network Operations Center
• Monitoring, triaging, documenting, assigning and follow up of server and network issues and outages
• Troubleshooting the customer’s network and escalating to appropriate team members
• Performing incident trending and root cause post mortem analysis
• Maintaining appropriate records and documentation on service work performed and ensuring timely escalation
• Following up on tickets at pre-defined intervals until resolved

***Valid Driver’s License

This position requires a US Citizenship or Green Card as the client is not able to provide sponsorship.

At our clients’ request, only individuals with required experience will be considered.

Please note – if you have recently submitted your resume to a PangeaTwo posting, your qualifications will be considered for other open opportunities.

Your resume will never be submitted to a client without your prior knowledge and consent to do so.

IND123