NOC Engineer

• The NOC Engineer helps to expand, maintain and troubleshoot an International Internet backbone in a 24×7 operations environment
• This position is mostly remote, candidates required to go on-site 1 day a week
• The North American NOC is responsible for layer 2 and layer 3 globally, and layer 1 for North America
• Troubleshoots layer 1, layer 2 and layer 3 issues
• Works with field engineers, hardware vendors, fiber vendors, and directly on IP and Optical equipment to achieve maximum network uptime and swift resolution of all issues
• Uses policies and procedures to help organize and prioritize network events depending on the policies on urgency
• Takes escalations from the Customer Service team to help resolve customer issues in a swift and efficient manner
• Uses network monitoring tools and ticket tracking systems to help diagnose, record, and resolve network issues
• Manages communications to the NOC department from vendors, network peers, building management, and various internal departments to monitor, sort, and document those communications within the ticketing system

Job Type: Full-time

Pay: $28.00 – $34.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 4×10

Ability to commute/relocate:

• Lake Forest, CA 92630: Reliably commute or planning to relocate before starting work (Required)

Experience:

• VMWare: 1 year (Required)
• scripting or knowledge of Python/Bash: 1 year (Required)

Work Location: One location