NOC Engineer

Are you an experienced, passionate pioneer in technology? An industry solutions professional who wants to work in a collaborative environment. As an experienced NOC Engineer you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. PDM practitioners are local to project locations, minimizing extensive travel, and provides you with a full career path within the firm.

Work you’ll do/Responsibilities

The Nighttime NOC Engineer will work with and support the NOC 24/7 team, supporting client production, QA, and Development environments, and ensuring company infrastructure adheres to its stringent SLA requirements.

Responsibilities include

• Performing research, analysis, and isolation of alarms that require escalation, additional research, and/or triage

• Adhering to Service Level Agreements (SLA), Operational Level Agreements (OLA), and internal processes

• Publishing information to the knowledge base (Confluence, Wiki)

• Performs initial fault isolation and actively troubleshoot and diagnose problems

• Participates in tracking and prioritization of ticket handling, including inter-shift turnover

• Performs fundamental Windows Server and Unix system admin tasks

• Performs initial tier 1 troubleshooting techniques to resolve incidents regarding Network, Telecom, Server, Back-up Environment, and Data Center related facilities

• Escalates using official escalation procedures when appropriate

• Responsible for executing the daily, weekly, monthly operational monitoring and reporting tasks

• Participates in 24/7/365 (3) shift rotation including weekends and holidays. (This is a shift position from 3 am PM to Noon). Shift schedule is an irregular work week.

• Performs other related duties as assigned

• Be able to work overtime with little to no notification

• Creates and maintains documentation for processes and procedures

• Monitor and manage the 1st line response to alarms prioritizing severity and perform initial troubleshooting

• Raise, update, and follow up trouble tickets

• Proactively analyze data from network monitoring tools and determine the best course of action to prevent faults from happening

• Create or update internal documentation regarding actions taken to resolve specific case scenarios so that information can be centralized and shared among the team

• Train other NOC Engineers on new or advanced products and services

• Under the direction of the network engineering team, execute moves, adds, changes or deletions (MACDs) to client networks

• Where possible, act as a mentor to other NOC staff in their technical or functional development

The Team

The US Cloud Engineering Offering focuses on enabling our client’s end-to-end journey from On-Premise to Cloud, with opportunities in the areas of Cloud Strategy and Op Model Transformation, Cloud Development & Integration, Cloud Migration, and Cloud Infrastructure & Managed Services. Cloud Engineering supports our clients as they improve agility, resilience and identifies opportunities to reduce IT operations spend through automation by enabling Cloud. We accelerate our clients toward a technology-driven future, leveraging vendor solutions, Deloitte-developed software products, tools, and accelerators.

Qualifications

Required

• Bachelor’s degree or equivalent experience
• 6+ years’ experience as IT engineer
• NOC support experience
• Expertise in performance monitoring applications
• Proficiency with internet protocols such as TCP/IP
• Experience with network monitoring tools and ticketing systems
• Strong operating systems knowledge – Linux/Windows/VMware
• Experience with Firewall and ACL planning implementation
• History with document collaboration tools (Confluence/Wiki)
• Experience with TCP/IP, DNS, NetFlow, SNMP, and internet protocols
• Working knowledge of basic Windows Server and Unix system administration skills
• Limited immigration sponsorship may be available

Preferred

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related IT discipline
• Excellent communication skills
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
• Be a self-starter, should be able to work independently and without supervision if required
• Be able to deliver excellent customer service