Connection, Inc.
Connection has an excellent full time, permanent position in our technical services division. We are looking for a NOC Engineer with the ability to work for a MSP. Our office is located in Schaumburg, however, this role can be done from home. Yep, this is a REMOTE position!
Shift (Work from Home): M-F; 8am-5pm CT
WE OFFER…
- A generous PTO package – up to 15 days a year + 7 paid holidays, + 2 Floating Holidays, + 1 paid day to volunteer for your favorite cause!
- 401k matching program with full health, dental, vision and additional benefits as well!
Key Duties:
- Microsoft Office skills to include creating presentations, creating documents in Word to included advanced formatting, creating spreadsheets to include the use of macros.
- Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
- Ability to troubleshoot and resolve email issues, specifically MS Outlook
- Support commonly used software, hardware, and other equipment
- Support back-office hardware, printers, software, Web Applications, and other networks
- Familiarity with the fundamental principles of ITIL/SLA
- Multiple ticketing systems including Service Now, AutoTask, Zoho
- Networking principals (IP addressing, subnets, routing, switching)
- OS troubleshooting in Windows environment
- Antivirus, backups, and VMWare/Hyper-V virtualization.
- Advanced knowledge of Desktop and Server Operating Systems.
- Firewalls such as FortiGate, SonicWall, Sophos
- Monitoring software such as Manage Engine, Nagios, and SolarWinds
Key Requirements:
- Clearly communicating and following expectations of all firewalls, server, and networking engineering tasks
- Conducting network audits
- Will be able to encounter unfamiliar technologies, applications, and situations, figure them out, and provide solutions that match both our clients’ and our company’s needs
- Creating and performing network testing (regression, functionality, and performance)
- Expert understanding of networking principals (IP addressing, subnets, routing, and switching)
- Ability to provide an expert level of OS troubleshooting in Windows environments
- Strong knowledge of delivering support in a Microsoft client/server environment
- Expert understanding of Active Directory, DNS and DHCP
- Strong knowledge of antivirus, backups, and VMware/Hyper-V virtualization
- Expert understanding of desktop and server operating systems
- Fundamental understanding of Microsoft Endpoint Manager/Intune and/or other patching methodology
Quick Apply
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