NOC Engineer

Job Title: NOC Engineer

Job Summary:

NOC Engineer provides support services such as data protection administration (managing data backup systems), systems deployment, patch and vulnerability management, and other server/network administration services.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Manage all aspects of enterprise backup and disaster recovery system administration
• Provide daily support for both internal and client-based enterprise backup systems
• Administrate, plan, and manage hardware and software as they relate to assigned infrastructure components.
• Focus on the provision of a stable performance environment, enterprise-wide, by monitoring and analyzing problems that occur, ensure they are identified and solved as rapidly and efficiently as possible
• Perform critical incident troubleshooting and incident response during outages or periods of performance degradation
• Monitor and maintain patch management and anti-virus systems.
• Collaborate and communicate with other teams, clients, and vendors in support of NOC team efforts
• Provide consistent feedback to upper management regarding customer issues, challenges, risks, and status of engagements.
• Design and distribute various reports to main points of contact
• Work with remote monitoring software to help maintain client uptime and optimization
• Develop and maintain procedures and ensure documentation exists for all aspects of installations, operation, and monitoring
• Assist with general network administration tasks and management
• Maintain a functional understanding of networking, security, virtualization, storage, and compute technologies.
• Participate in various IT projects intended to continually improve/ upgrade the infrastructure, such as evaluation of new software and hardware required to meet a business need or to make a process more cost-effective
• Accountable for the successful delivery of assigned projects, providing accurate and consistent status reports

Required Skills/Abilities:

• Strong analytical skills with the ability to quickly learn new technologies and environments
• Complex problem-solving skills
• Strong customer service and interpersonal skills
• Good presentation skills
• Time management
• Attention to detail
• Excellent verbal/written communication
• Excellent organizational skills and the ability to be self-sufficient

Education and Experience:

• Minimum 5 years working experience supporting technologies listed above.
• Experience troubleshooting server, software, and infrastructure component issues.
• Experience with Microsoft 365
• Experience with Azure, AWS, VMware & Hyper-V administration
• Understanding of basic networking technologies
• Relevant education and certifications preferred
• Server administration: 5 years (Required)
• VMWare/virtualization: 3 years (Required)

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Job Type: Full-time

Pay: $72,000.00 – $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location