NOC Engineer

NOC ENGINEER

Basic Function

The NOC Engineer position requires a skilled, highly motivated individual with technical and problem-solving skills. NOC Engineers respond to all service interruptions or performance problems, as well as track all trouble tickets to ensure closure of the problem in a timely manner. The NOC Engineer consults with the appropriate Carriers and IT teams to resolve problems. Provide monitoring, escalation and status reporting of network servers including Linux, Asterisks, and Windows servers.

The NOC team works closely with all support teams and other members of the Engineering department to develop a strong well-rounded understanding of systems and networks. Diligence and meticulous attention to detail are key skills, along with the ability to multi-task and prioritize work appropriately. This candidate must be eager and quick to learn, must exhibit clear communication skills and demonstrate initiative to tackle a broad range of problems. Must be able to work holidays, weekends and possibly swing or grave shift on a rotating schedule.

Responsibilities

The following duties and responsibilities represent the essential functions of the job. A staff member may be required to perform additional duties.

Perform daily system checks to ensure critical systems and services are operational

Knowledge and usage of Nagios and Cacti or similar monitoring tools

Schedule flexibility with ability to work non-standard business hours

A keen analytical and structured approach to problem solving

Willingness to learn in a fast-paced environment

Use our SalesForce CRM system to track work flow

Skills

• Asterisk, Nagios, Cacti, and CRM experience highly preferred
• Unix/Linux commands line experience
• Knowledge in VoIP technologies
• Proven ability to work independently
• Strong troubleshooting and multitasking skills
• Strong communication skills, written and verbal

Education/Training

• Minimum of an Associate’s Degree in related field strongly preferred, or equivalent work experience

Experience & Requirements

• 2-5 years’ experience in similar role
• Scripting skills desired

Physical Requirements

Sitting at desk, vision, close-up work, extensive computer work, speaking on the phone

Job Type: Full-time

Pay: $20.00 – $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• Associate (Preferred)

Work Location: Remote