NOC Incident Analyst

• This is great role for someone that Has some entry to mid level NOC experience and understands the network to start moving in the direction of an incident manager.
• 
  Key Responsibilities:
  • Ensure flawless execution of the Critical Incident Management process:
    • Including running and managing incident restoration bridges
    • Drive transparent communication that promotes very high levels of internal/external customer satisfaction
  • Work directly with stakeholders and executives to drive resolution during critical incidents and improve overall response for future incidents
  • Closely partnering and collaborating with Infrastructure, Engineering, Operations, ETO Support, Business and Leadership
  • Ability to perform a flexible schedule, including majority weekend and overnight shifts.
• 
  Minimum Requirements:
  • BS in Information Systems or equivalent experience in a related technical area
  • 2+ years experience handling highly complex issues
  • Technical Background in either networking, application development/support or platform engineering/support
  • Operational and services experience in a cloud environment preferred
  • Ability to understand and explain interconnected application functionality in a complex environment
  • 1+ years managing, coordinating, and ensuring resolution on major incidents,
  • 1 + years communicating with high level leadership Leadership – Excellent communication skills: Both written and verbal Communications
  • 1+ years experience responding to and leading complex incident response in a 24/7/365 environment, providing mission-critical support to large enterprises
  • 1+ Years in providing support to large enterprises
• 
  Specific Skills:
  • Customer-centric attitude and focus on providing best-in-class service for customers and stakeholders.
  • Familiarity with incident management frameworks – ITIL Foundation Certified preferred
  • Executes with a high level of operational urgency with an ability to maintain calm, and work closely with a team and stakeholders during a critical situation

Shift will be an overnight with a possible weekend shift.

1 year contract with extension

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.