NOC (Network Operations Center) Engineer

PrePass (formerly CVO) is a Software as a Service (SaaS) and technology solutions company in the transportation industry and the leader in the trucking weigh station, toll bypass, and software space. Now more than ever, we are proud to be a part of helping transportation companies get critically needed goods to their destination as timely and safely as possible. We help states and transportation companies reduce traffic, fuel usage, safety risk, and pollution while increasing productivity! PrePass, with 325+ employees (and growing), was recently spun out of a 6-Billion-dollar company, and for the first time in its nearly 25-year history, will be its standalone organization! You will get the best of both worlds, with all the fun and feel of a fast-paced startup, and the benefits of a financially secure and established organization. Apply today to join the excitement of building a SaaS company, and get in on the ground floor where you can help shape the direction of our department and company!

Position Summary:

We are seeking a Network Operations Center (NOC) Engineer to work at our corporate location in Phoenix, Arizona (85003).The successful candidate for this position will report to the NOC Director. In this role the NOC Engineer will be responsible for monitoring the performance and capacity of our computer systems, troubleshooting problems, and responding to network issues. You may also be required to configure system hardware and system networks.

To ensure success as an NOC Engineer, you should demonstrate advanced knowledge of network deployment and infrastructure, excellent troubleshooting skills, and the ability to work flexible hours. A skilled NOC Engineer will be able to diagnose and resolve network issues without causing extended downtime of the IT systems.

What We Want You to Do

• Deploying and inspecting IT network systems.
• Overseeing the safe installation of hardware and network systems.
• Monitoring the performance and capacity of enterprise systems.
• Performing regular checks on network hardware and software.
• Responding to network alerts and hardware / system issues.
• Diagnosing and troubleshooting enterprise system errors and issues.
• Tracking and documenting network issues and compiling incident reports and root cause analysis.
• Managing system backups and network security protocols.
• Notify customer and third-party service providers of issues, outages, and remediation status.
• Work with internal and external technical and service teams to create and/or update process documentation.
• Support multiple technical teams in a fast-paced environment with high uptime requirements.

Your Experience / Background

• Bachelor’s degree in Computer Science, Computer Engineering, or similar field.
• 3+ years of relevant experience.
• Experience deploying, managing, and troubleshooting network infrastructures.
• Understanding of key network monitoring protocols.
• Excellent troubleshooting skills.

What’s In It For You

• Paid Vacation, Paid Sick, Paid Company Recognized Holidays, and Paid Floating Holidays.
• Medical, Dental, Vision that start on date of hire – no waiting period.
• 4 Medical Plans to Select From (one plan option is 100% Employer-Paid for employee-only coverage)!!
• 401(k) plan with strong employer match.
• Employer-paid Basic Life Insurance and AD&D, Long-Term Disability.
• Supplemental Insurance Available.
• Pet Discount Program.
• Legal Discount Program.
• Employee Discount Program.

Professional Development

• Tuition Reimbursement Program.
• Certification Reimbursement Program.
• Internal Advancement Opportunities.
• Skills‐Based Training through Pluralsight.
• Microsoft Visual Studio Enterprise Subscription (MSDN Ultimate) that includes perks for you (i.e., access to all of Microsoft software, and $150 worth of credits for Microsoft Azure/month).

Culture

• Hybrid schedule – combination of remote and onsite in Phoenix office.
• Brand new office located in downtown Phoenix equipped with sit/stand workstations.
• Business casual dress, jeans everyday..
• Surround yourself with those that you can learn from and build your skills.
• Industry-leaders, strong brand.
• Culture that values innovation. For example, opportunity to participate in an “Innovation Contest” with monetary awards and recognition.
• Flexible work schedule.
• Work environment where you have a lot of independence.
• Growth opportunities.
• Centrally located in gorgeous downtown Phoenix; our brand‐new office space was designed to create an employee centric safe work environment!
• Ability to work with a purpose and make an impact on our planet.

Job Type: Full-time

Pay: $95,000.00 – $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Phoenix, AZ 85004