NOC Service Technician

As an integral part of our NOC Team, the NOC Service Technician will primarily provide field dispatch support for the NOC and then network monitoring, management and technical support services when dispatches are not required. This position requires the ability to work in a fast paced, changing environment and maintain a high level of professionalism, courtesy, customer service and ethics.

Essential Duties and Responsibilities
This role requires varied tasks to be carried out by the NOC Technician, which may include:

• Primary responsibility will be to provide field dispatch support for the Network Operations Center NOC)
• Ensure proper network operation; troubleshoot physical layer problems.
• Secondary responsibility (when field dispatches are not scheduled) will be to Monitor and troubleshoot all networks and systems related issues, network monitoring, event notification and escalations.
• Provide direct ongoing maintenance and support of current clients through phone or e-mail communications.
• Opening, updating, and closing of tickets while providing up to date status to customers in a timely manner.
• Follow up with other technical resources, including other company departments.
• Follow defined operating procedures to ensure that clients, systems and management are kept up to date with regard to any individual trouble or network degradation.
• Prioritize and respond to customer requests in a timely manner.
• Work collaboratively with both internal teams and third-party vendor support and engineering teams.
• Produce technical support documentation and write incident reports as appropriate
• Other duties as assigned

Competencies

• Ethics and Values
• Customer Focus
• Written Communications
• Dealing with Ambiguity
• Composure
• Problem Solving
• Timely Decision Making
• Time Management
• Technical Learning
• Self-Development

Education, Qualifications & Experience

• 1-3 years of network replated experience and knowledge of infrastructure installation, configuration, and maintenance (i.e., routers, switches, access points)
• Knowledge of network connectivity requirement’s ability to troubleshoot.
• Ability to terminate and test cabling.
• Ability to work at an elevated position. This may include but not be limited to bucket trucks, rooftops, ladders, etc.
• High school diploma or GED
• Completion of recent technical education program and/or technical-related college courses preferred
• Lifting and moving product/boxes up to 50 pounds
• Clean driving record and valid auto insurance

Together We Are BIG
If you were to ask the CEO of BIG what the biggest asset of the company is, he’ll tell you it’s the employees. We pride ourselves in not only our corporate culture but more importantly, our people. Everyone works together to demonstrate and meet our core values – what our culture revolves around.

Join our mission in providing leadership to the IT industry by bringing safe, reliable, and understandable solutions to clients – all while growing on a personal and professional level.
Together, we create a great team.

Awards & Recognition:

Top 10 Best Places to Work in PA (Central Penn Business Journal)
Reader Ranking Awards, (Central Penn Business Journal)
Top Winner – Software Development Company
Top 3 IT & Tech Support Companies
Top 3 Data Management and Protection Companies
Top 3 Cybersecurity Companies
Top 3 Software Development Companies

Top 250 Private Companies in Central PA (Central Penn Business Journal)

What Our Team Has to Say About BIG:
“What I like most about BIG is the people. It’s hard for me to believe I’ve been at BIG for 17 years and I think my fellow employees have a lot to do with that.”
Sheridan Palmer

“The best part about BIG is that every day is different and I work with some pretty amazing people.”
Andrea Shue

“The people who work for BIG is what I like most. They are a talented group of people I am so proud to be associated with.”
Ken Jones

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years
• 3 years

Schedule:

• 8 hour shift
• On call

Ability to commute/relocate:

• York, PA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• NOC: 1 year (Required)

Work Location: One location