NOC specialist

Schedule Clarification: 40 hours a week with three 11.5hr days and one 5.5hr day. The shift rotates from the first half to the second half monthly.

This position is located within a 24x7x365 network monitoring and support center. The Network Control Center (NCC) supports the Macy’s Department Stores network. This position requires the incumbent to demonstrate expertise using network monitoring tools to monitor and operate 500+ network sites supported by all network devices. Network troubleshooting is required to support Macy’s voice, video and IP-data traffic. The Network Control Center (NCC) is staffed 24x7x365 and requires the incumbent to work 12 hours shifts. This is a shift position.

The following job functions and activities will be required by the incumbent to perform, on a daily basis:

Responsible for proactively monitoring network devices at over 500+ Macy’s locations

Provide 2nd level technical support for the MST network, including troubleshooting voice, video and data (IP) traffic

Documentation of customer issues in Verizon proprietary systems, Service Now and Remedy IR data base system for troubleshooting problems, tracking issues and reporting incidents

Monitoring and troubleshooting DS0’s, T1’s, SIP, PIP, EVPL, DS3’s, OC3s, FIOS, EVDO, DSLs, Cradlepoint, Cisco 819, and B1 circuits

Responsible for LAN in stores, data center and wireless environment, F5 load balancers

Responsible for engaging third party TAC vendors working through network issues

Responsible for engaging service carriers such as Zayo, AT&T, Lumen, Level 3, Verizon IXC’s and LEC/CLECs support groups to aid in trouble diagnosis and repair Responsible for sending text pages/emails to personnel with outage information and updates

Responsible for running outage teleconference bridges effectively and professionally

Responsible for completing daily/nightly NCC check lists and turn over documents

Responsible for taking customer calls, emails and or instant messages and working with them to understand technical related issues

Ability to work in a team environment as well as individually taking ownership of issues towards resolution

REQUIRED SKILLS AND EXPERIENCE (2-5 Years’ Experience in Each)

· General knowledge of telecommunications technologies including: TCP-IP, Packet Voice, WAN, MPLS, SD-WAN, TDM, LAN, and WWAN technologies, SBCs, Cisco Call manager and the inter-working of these technologies. These would encompass data, broadband, voice, VoIP, IPT, Internet services, WWAN, and LAN and the deployment and implementation of these services

· Good knowledge and experience with the Internet Protocol (IP) suite is essential, including protocols such as BGP, OSPF and EIGRP, and their relationships and integrations in large-scale networks

· A first-hand working knowledge of the following tools: HP Open View, CIC-NetCool, Service Now, Verizon proprietary tools, Thousand Eyes)

· General understanding of the overall industry direction with regard to telecommunication technologies and the applications they will support.
· Knowledge of Cisco router products (2600, 2800, 3600, 3700, 3900, 5300, 7200, 7500, ASR, Meraki MS- 225, MS-350, Meraki MX-67C, MX-64)

· Good written and oral communication skills. Ability to effectively document network outages and activities performed to restore outages

· Excellent customer care skills including experience taking customer related technical calls.

· Previous networking experience in NOC / NCC environment

Job Types: Contract, Full-time

Salary: From $35.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location