NOC Specialist IPTV and Optical Transport

Our Digital & Technology team wakes up every day with one goal in mind – to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let’s make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:

Network Operation Specialists – IPTV and Optical Transport

Imagine working for an exciting entrepreneurial company where employees are committed to meeting big challenges and making a real difference. That’s Rogers. A leading communications and media company where people come to do great work. Right now we are looking for a talented individual to join our winning team where you will have a chance to innovate, grow and to do what really matters.

Reporting to the Manager of the Network Operations Centre (NOC), the NOC Specialist is accountable for Tier 2 and Tier 3 operational support of the Rogers suite of services and cutting-edge technology. The job function includes Incident and Change Management of network events impacting Rogers Networks and Services. This position requires working in a 24×7 work environment.

What you will be doing:

• To provide Tier 2 & Tier 3 centralized operational support for Rogers Core Networks and Services supporting residential and business customers 24x7x365 in a rotating schedule.
• Accountable for meeting Key Performance Indicator SLA’s for customer impacting incidents.
• Effectively manage and drive incident bridges and perform the incident commander role to drive incidents to resolution and ensure all required resources and engaged and focused.
• Use the network management tools to ensure availability of Rogers Services is maximized by monitoring the network alarms and health of the Network
• Ensure Change and Incident Management policies are enforced and KPI’s are strictly adhered to.
• Monitor change control activities to ensure all planned network events are transparent as possible to the end customer.
• Act as an interface to Network Operations Groups, Engineering, 3rd Party Carriers, Partners and Customer Facing Groups.
• Perform disaster recovery/pre-plan implementation.
• Assist in the implementation and testing of new services and platforms and ensure successful completion of assigned projects.
• Take action to resolve incidents, utilizing Method of Restore instructions
• Documentation of process, procedures, training and dispatch guidelines

What you will bring:

Network Operation Specialists are part of a leading-edge team that is accountable for ensuring the stability and availability of the Rogers National Network platforms and associated Services. We are the last line of defense to ensure the customer experience is a beneficial one.

• Engineering Degree/Diploma or equivalent work experience preferred.
• Five years of experience minimum with Telecommunication Technologies or New Graduates with a Degree/Diploma in a related discipline
• Experienced-based diagnostic, analytical and troubleshooting skills are a must

• Strong working knowledge of one or more of the following: IP Core Networks including Routing and Switching Protocols, IPTV Networks and Technologies, Transport Optical Switching and Fibre, Cable Broadcast and Digital Video Fundamentals

• Experience supporting network devices such as Juniper/Cisco/Nokia routers and switches, DNS/DHCP, vCCAP, CDN, IPTV Encoding, MPEG2 vs. MPEG3, QAM/QPSK Modulation, Video Resolution Types, CIENA, Fujitsu, Nokia ALU, Ribbon.
• Demonstrated working level with programming languages including Java, Python, C, Bash, SQL and Shell to review/approve/create operational scripts required for day to day functions
• Comprehensive knowledge of Virtualisation and Virtual Machines (VM), Cloud Computing and Automation, Robotics and AI, Network Function Virtualization (NFV)
• Excellent Incident Management abilities with focus on communication and driving incidents to resolution.
• Self-motivated and highly accountable with the ability to take initiative in identifying and resolving problems independently
• Ability to work in a fast paced, dynamic environment with multiple and changing priorities with attention to work quality and efficiency.
• Core Competencies: Accountability; Communication; Customer Focus; Innovation; Teamwork, Leadership
• Ability to understand and adhere to Rogers’ processes and procedures, including Health and Safety.
• Bilingualism (English/French/Other) would be an asset.

Rogers is an Equal Opportunity Employer

The future is exciting and Rogers is leading the way.

Canadians count on Rogers to keep them in touch with those who matter most to them – whether at their desk, on the couch, or on the go. As Canada’s telecommunications leader, we keep everyone informed, connected and entertained, with our exciting array of products and services. Our drive to provide the latest and most innovative products ensures that our customers enjoy unmatched convenience, reliability, and flexibility. Rogers continues to set the pace by investing in our networks, platforms, products and people. Are you ready for a high-energy career that feeds your enthusiasm? Join us now.

No Selection

Schedule: Full time

• Our people are at the heart of our success
• Our customers come first. They inspire everything we do
• We do what’s right, each and every day
• We believe in the power of new ideas
• We work as one team, with one vision
• We give back to our communities and protect our environment