NOC Technician

A banking client is hiring a 2nd Shift NOC Technician to sit in either Wayne, NJ or Clearwater, FL in a hybrid work environment. Working hours are 3p.m. – 12 a.m. EST, in which the NOC Tech will be responsible for monitoring network performance across banking branches nationwide, utilizing various network dashboards like SolarWinds, AppDynamics and ODT Consoles and providing L0/L1 networking support within a Cisco networking environment.

Responsibilities include, but are not limited to:

– Stay current on all monitoring procedures and operating standards.

– Monitor data files transmissions for daily input to batch processing and 3rd party vendors.

– Ensure timely response to alerts to avoid outages by e-mail, text messaging or phone calls.

– Provide L0/L1 Support for Batch execution FTP transmissions and monitoring of our bank branch network.

– Develop tools and framework to improve operational efficiency and anomaly detection.

– Drive scripting and automation to develop solutions to common problems with routine alerts.

– Support the integration between the SolarWinds and ServiceDesk call ticketing system.

– Maintain and monitor production schedules for batch processing on the mainframe.

– Identify any system malfunctions, troubleshoot issue, initiate corrective action, and notify supervisor of any issues.

– Provide an efficient and timely response to all requests, problems/issues.

– Maintain problem log, date, time of incident people contacted and resolution time.

– Enter all system error messages as required by ServiceNow platform.

– Interpret console messages from system software or applications program, network feeds and perform required actions.

– Initiate corrective action where required and within the scope of knowledge and authority then escalate where needed.

Job Types: Full-time, Permanent

Pay: $35.00 – $37.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday

Ability to commute/relocate:

• Clearwater, FL 33756: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Network monitoring: 1 year (Preferred)

Work Location: Hybrid remote in Clearwater, FL 33756