NOC Technician

Responsible for monitoring either SONET, DWDM, or IP-MPLS network and environmental alarms from a centralized Network Operations Center (NOC) ensuring high availability and attainment of service levels. Detects and analyzes alarms to provide basic to moderate fault isolation and remote troubleshooting, escalating if necessary.

Provides Tier 2 support and services to the SCN NOC. Interface with SCN field personnel and work with internal resources to ensure company’s network and circuits uptime is according to service level agreements. Be a technical lead on network management systems and performance monitoring tools as it relates to Crown Castle’s remote connectivity network and escalate issues as needed. This position will require limited off hour on call to support field and NOC personnel.

Essential Job Functions

• Provide technical lead on network management systems and performance monitoring tools (i.e. Solar Winds, Cacti).
• Provide technical support for multi-vendor Routers and switches.
• Resolve remote connectivity issues on links and modems in a timely manner.
• Maintaining network configuration data and backups for all Remote connectivity implementations and equipment.
• Perform CISCO router IOS upgrades as required.
• Interface with IT team in support of VPN connections to remote sites.
• Support and maintain network stability.
• Provide technical support via telephone or e-mail to field personals and vendors. This will include diagnosis of hardware problems and software support on cisco routers.
• Resolve technical problems through personal knowledge, research or teamwork.
• Escalate cases to the appropriate skill level in line with defined procedures in order to ensure timely resolution of service level agreements and maintain customer satisfaction.
• Coordinate onsite visits and parts ordering third-party field teams.
• Meet productivity and quality targets as agreed with the Manager.
• Contribute to the improvement of companies processes, procedures and tools.
• Help and support other members of the team through sharing of information and effective team working.
• Diagnose and resolve software hardware connectivity problems.
• Manage and deploy software upgrades to production network equipment as required.
• Responsible for opening, updating and closing customer and event specific trouble tickets, monitoring FNNOC e- mail distribution and creating FCC outage notifications.
• Executes maintenance method and procedures (MOPs) associated with approved change management request(CMR) activities.
• Performs N.E. acceptance review and works to resolve outstanding issues where possible.
• Assists in outage root cause analysis, process improvement initiatives, and automation.
• Perform other duties as assigned or required

Education/Certifications

• Bachelor’s degree in Computer Science Engineering or related degree or equivalent experience and/or technical training in electronics

Experience/Minimum Requirements

• Three (3) to five (5) year of related work experience
• Basic understanding of network security principles and concepts. (Including VPN)
• TCP/IP and Networking troubleshooting
• Knowledge of wireless telecommunications network management systems(Knowledge of Solar Winds a plus)
• CCNA certification preferred

Other Skills/Abilities

• Knowledge of WiFi and Airwave products
• Excellent sense of personal accountability
• Excellent communication skills.
• Excellent customer service skills
• Strong problem solving skills
• A strong team worker and communicator with the desire to talk to field engineers and technicians
• Proficient with Microsoft Office and the ability to learn specialized system tools
• Skilled at completing tickets for maintenance purpose
• Ability to multi-task in a fast paced environment
• Detail oriented with strong written and verbal skills
• Self-motivated with the ability to make critical decisions
• Knowledge of Linux/Unix and Networking skills
• A strong team worker and communicator with the desire to talk to field engineers and technicians.
• Knowledge of wireless communications a plus
• ITIL knowledge a plus
• Knowledge of transport and transmission systems relevant to SONET, OCx, and asynchronous signals, or Ethernet and IP Services.

Job Type: Contract

Pay: $20.00 – $23.04 per hour

Benefits:

• Dental insurance
• Health insurance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Melville, NY: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location