NOC Technician

Under the guidance of the NOC Supervisor, this position is responsible for support of OMEGASYSTEMS Customers and employees working from OMEGASYSTEMS offices as well as Customer locations and remote locations. Support includes, but is not limited to, providing server, network, desktop, printer and telephony services while sustaining high customer satisfaction and providing a consistently rapid and high-quality response to maintenance needs.

The Service Desk functions as the first line support services to ensure the stable operation of the organization’s Customer support as well as local office support services, including maintenance, troubleshooting applications, resolving incidents and bug fixes. The individual will also assist in the maintenance of knowledge-based repository of common reported problems and resolutions to further increase effectiveness and efficiency for OMEGASYSTEMS Service Desk operations.

Operational Responsibilities

• Provide first line support through desk-side, remote, and local office support services
• Identify opportunities to improve the knowledge base and increase the rate of first line resolution
• Follow documented processes for incident management and request fulfillment
• Provide guidance and direction for escalated service issues
• Demonstrates dedication to customer service and able to quickly assess risks
• Analyze and document software requirements
• Leadership and People Responsibilities
• Work with other colleagues within OMEGASYSTEMS teams to deliver an effective Customer support service offering
• Help ensure Customer support services teams are focused on achieving results using all resources available from initiation to resolution
• Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of OMEGASYSTEMS Customer support teams both externally and internally

Job Type: Full-time

Pay: $17.79 – $19.23 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Night shift
• Weekend availability

Application Question(s):

• Are you able to work 6 week rotating shifts consisting of 12 hour days or nights during the week or weekend?

Shift availability:

• Day Shift (Required)
• Overnight Shift (Required)

Work Location: One location