NOC Technician

NOC Technician

Location: Remote USA

Reports To: Director Network Operations

Overview:

The NOC technician is responsible for analyzing, testing, isolating, and correcting all network issues. This includes problems with VOIP, Data, PBX, CATV, IP, TDM and Layer 2 and Layer 3 networking.

Responsibilities:

24×7 Alarm Monitoring using various Alarm Management Application’s and acting upon these alarms (open trouble tickets, troubleshoot, resolve)

Investigating, reporting and troubleshooting a variety of alarm systems; such as power, MUX, IP routers and switches, servers, and PBX (Cisco and Nortel) alarms.

Investigating, reporting, and troubleshooting a variety of service issues; such as phone, internet and Cable TV Head End environments.

Accessing Cisco Call Manager servers to configure and troubleshoot analog and digital phone problems; as well as translations and routing of trunks.

Answer customer calls from customers regarding trouble tickets and service issues

Test circuits, service features, trunking and equipment to make sure they are operating effectively, or to determine where problems are and solutions to problems.

Check and update trouble tickets as needed in Lodge Assist ticketing server

Ensure customer trouble tickets are processed in a timely manner and assign and escalate as appropriate.

Requirements:

2-5 years Telecommunications experience

Associates degree or related on-the-job experience

Familiarity with remote circuit, trunking equipment monitoring and testing

Knowledge of Router management and troubleshooting

Job Type: Full-time

Pay: $19.23 – $31.25 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: Remote