NOC Technician Tier 1

Neptuno has over 20 years leading the Telecommunication industry and we are one of the largest and most comprehensive wireless broadband service providers in Puerto Rico and the USVI.

We have an opportunity for a Dynamic Network Technician to join our team.

The Network Technician is responsible for Perform Level 1 technical support.

Primary Responsibilities

• Receive customer trouble calls, open trouble tickets, determine critical level of the situation and enter customer problem information on the system.
• Follow up and perform level 1 customer support procedures.
• Provide detailed situation report for unsolved tickets and escalade to Level 2 or 3 Support if necessary.
• Create reports from problem resolution.
• Monitor customer alarms from the Networks Monitoring System when is necessary.
• Perform preventive maintenance from customer alarms when is necessary.
• Create statistics reports for technical Support Supervisor.
• Configures network components and associated services.
• Sets up and maintains basic network operations.
• Responds to needs and questions of customers concerning their access and connection to the network.

Qualifications

• Bachelor’s degree in Networking
• One year of related experience and/or training, or equivalent combination of education and experience
• Network + or A+ Preferably

Core competencies:

• Customer Service oriented.
• Strong communication and active listening skills.
• Capable of manage a large amount of incoming calls.
• Ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize and manage multiple deliverables.
• Willingness to work hard and take direction.
• Action-oriented and willing to collaborate and be a team player.
• Must be fully bilingual (Spanish and English)
• Able to work nights, different shifts and weekends.

Neptuno is an Equal Employment Opportunity Employer

Job Type: Full-time

Salary: $20,800.00 – $24,400.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekend availability

Work Location: One location