Technosphere, Inc.
Summary:
This role provides level 2 NOC support to our 9-1-1 Voice Network, and works on various voice networks to provide support and resolutions to customers. Key role in providing triage of voice applications and technical support in a 24×7 operations.
What are the requirements of this position?
2+ years of experience in technical support call center, telephony, Network Operations Center or a similar work environment required
Experience with troubleshooting trunk groups (such as SIP, ISUP, PRI, CAS, etc.) and performing call traces
Understanding of SIP signaling protocols, ladders and error messages
What is the nice-to-have skills?
SONUS (voice networking)
What are the requirements of the Engineer position?
Minimum 3 years voice engineering work experience or similar position/role required
Minimum 3 years of related Voice Network operations experience required
Minimum 3 years first-hand knowledge of SIP, H.323, TCP/IP protocols preferred
CCNA certification preferred/ CCNP preferred
PS QUESTIONS: NOC Engineer
Do you have a Minimum of 3 years voice engineering work experience?
Do you have a minimum 3 years of related Voice Network operations experience? explain?
Do you have any experience with SIP, H.323, TCP/IP protocols?
JD:
2+ years of experience in technical support, telephony, Network Operations Center or a similar work environment required
Experience with troubleshooting trunk groups (such as SIP, ISUP, PRI, CAS, etc.) and performing call traces
Understanding of SIP signaling protocols, ladders and error messages
General understanding of the OSI model
Hands on troubleshooting of BGP and routing decisions
Ability to navigate Cisco CLI or similar tools
Job Type: Full-time
Pay: $50,000.00 – $60,000.00 per year
Benefits:
- Relocation assistance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Longmont, CO: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 1 year (Preferred)
- Voice Network Operations: 2 years (Preferred)
Work Location: One location
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