Office Admin – Telecommunications

SUMMARY

The Billing Administrator is responsible for processing and validating invoices for telecommunications services provided by other carriers to our customers. The associated charges on these invoices are processed and presented on the customers BullsEye Telecom invoice to provide a comprehensive billing solution.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Processes and validates large monthly volume of carrier invoices and all other vendor correspondence for re-billed and TBS services. Prepares invoice batches, creates scanned PDF images using rebilling OCR extraction tool, and prepares rebilling adjustment code records for importing into Telcare.
• Prepares a rebilling charge report to be run after each batch that is used to explain the totals on our invoice to the totals on competitor invoices, as well as any variances, and explains the variances to other users or possibly, customers.
• Maintains complete and organized file copies by customer of rebilled telecommunications invoices and responds to customer and internal departmental re-bill inquiries directed at the Billing Department.
• Works with Rebilling Supervisor in establishing new rebill accounts and ensures that AppID and the associated TNs/services are created in Telcare for all rebilled locations.
• Responsible for bursting checks and assembling remittance payment envelopes for mailing to rebilled carriers. Responsible for coordinating EDI payments to send to Accounts Payable. Investigates and follows up on questions with vendors related to invoiced charges or late fees that were assessed. Also responsible for following-up on missing invoices, misapplied payments by the carrier and jeopardy accounts due to non-payment in accordance with the Rebilling Supervisor.
• Assist in making billing address changes for new and/or existing rebilling customers during the onboarding process and upon request from the customer to establish a new rebilling location as directed by the Rebilling Supervisor.
• Works with Finance to ensure there is no revenue loss between the services we bill customers and what we, as a company, are being billed.
• Assists in the feature audit review process for Corporate Advantage customers to ensure accurate billing of line charges, and rating of local and long distance usage.
• Develops methods and workflow procedures for improving the management of re-billed invoices with an eye to scalability and improved quality and efficiency.

EDUCATION and/or EXPERIENCE

Experience working in a paper-intensive administrative environment. Detail oriented with strong analytical, follow-up and organizational skills a must. Associate degree or 2 years of similar employment experience preferred. Attention to detail and accuracy is required.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit and reach with hands and arms. The employee is required to sit and work at a computer for long periods of time.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate.

Lingo is proud to be an EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. It is our policy to recruit, hire and promote in all positions without regard to race, color, religion, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, height, weight, status as a protected veteran, status as an individual with a disability or other applicable legally protected characteristics.

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