OGC Global

OGC is a boutique research and consulting agency specializing in data-driven strategy, quantitative analytics, and Customer Experience (CX) program design and optimization. We work with some of the world’s largest organizations across a variety of industries, including Financial Services, Specialty Retail, Telecommunications, Hospitality and Software, helping them to gain a deep understanding of their customers, develop actionable insights, and improve business processes.

OGC Global is seeking a Digital Librarian on a full-time contract basis to search, organize and preserve digital information. This role is embedded within Comcast’s internal Consumer Research & Insights team who supports the greater Comcast organization to make better, more informed business decisions from insightful market research data. This role provides a great opportunity for a dynamic individual to become part of a high-performing team, gain in-depth knowledge of the telecommunications industry while having the opportunity to serve as the reference point for a Fortune 500 Company.

Job Description

The ideal candidate is passionate about learning about the telecommunications industry through primary and secondary research as well as data analytics libraries. This candidate enjoys searching and curating content based on larger business goals as well as individual requests.This individual is organized and eager to respond efficiently to informational requests from internal stakeholders across the organization.

This position provides an excellent opportunity for professional development by delivering valuable market research insights for the world’s largest broadcasting and cable television company.

Core Responsibilities and Tasks

• Organizing digital library collections and databases through tagging and cataloging

• Maintain and update in-depth knowledge of the specifics of the business as well as the the telecommunications industry overall

• Maintaining an inventory of digital library resources through the internal knowledge management platforms and ensuring that they are available to stakeholders when needed

• Providing reference assistance to internal stakeholders by answering questions regarding how to use digital knowledge management resources

• Developing training materials for staff on the use of knowledge management resources

• Developing policies and procedures for managing digital research collections

• Responsible for researching topics for blog posts, social media posts or other digital content that would be applicable to the industry

• Bachelor’s degree in Social Science, Marketing, Management, Journalism or a related field

• Masters Degree (Advantage)

• Degree in Library Science (Advantage)

• Strong interest in the telecommunications space

• Keen attention to detail

• Strong stakeholder management skills

• Strong workflow management skills including organizational, time/project management, planning and implementation

• Proven strategic innovation and creativity skills

• Proven ability to work in a fast-paced, team environment

• Ability to troubleshoot computer systems, software and hardware

• Ability to manage digital files and digital storage

• Strong problem solving skills, solution oriented