Omicron Media, Inc.

Top 3 reasons our employees love working at Omicron:

JOB SUMMARY:

We are looking for a remote Technical Support employee who is customer-focused, motivated to learn, and is currently (or willing to be) trained in social media engagement. The environment in our Technical Support Center is casual, fun and fast-paced.

We are looking for someone with prior experience in a technical support help desk or NOC environment, and is able to clearly explain advanced technical issues to customers in a friendly, clear, and concise manner. The ideal candidate will be highly motivated and have the ability to reference resources within and outside of the company.

RESPONSIBILITIES:

• Provide IP services, software, Usenet, and VPN technical support via tickets, phone, and live chat.
• Monitor massive networks and server farms ensuring availability according to service level agreements.
• Escalate issues within committed time frames.
• Communicate and follow-up with customers of varying levels.
• Troubleshoot and proactively identify potential problems and make recommendations regarding solutions.

EXPERIENCE:

• Technical troubleshooting and problem-solving.
• Customer service experience in a technical support position.
• Extensive computer experience with Windows-based systems and software.
• Using social media platforms and associated tools.
• Knowledge and/or use of Internet Protocols.
• Experience in any of the following are preferred
• Usenet
• VPN
• Using UNIX/Linux (command line and shell scripting)
• Network troubleshooting
• Programming languages (C++, PHP, MySQL, or other technical experience)

REQUIRED PERSONAL SKILLS:

• Takes initiative with excellent deductive reasoning and problem-solving skills.
• Excellent interpersonal/communication skills, both written and verbal.
• Organized with great time management and attention to detail.
• An ability to work both independently and as part of a team.
• An ability to adapt to change and resolve conflict.
• An ability to prioritize and complete tasks accurately, and make decisions within established guidelines and policies.
• Dedication and commitment to providing continuous service for the advancement of technology.
• Willing to provide quality, A+ service on public communication channels in a user-friendly manner.

EDUCATION:

• College degree or Professional technical certifications.

OTHER:

• Must be able to work holidays and have a flexible schedule, including weekends and evenings.
• Must be able to cover shifts when others are unavailable.

This job description is not intended to be all-inclusive.

Omicron Media, Inc. is an Equal Opportunity Employer. EOE/AA M/F/D/V

If you are interested in this position with Omicron Media, Inc., please apply by visiting our website at https://omicronmedia.com/work-here/job-listings/

If your experience and qualifications match our current needs, a member of our Recruitment team will contact you. We look forward to hearing from you!

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