CBC/Radio-Canada
Primary Location Montreal
Position Language Requirement Bilingual (English / French)
Language Skill Level (Reading) B
Language Skill Level (Writing) B
Language Skill Level (Speaking) B
Status of Employment Permanent
Work schedule(s) Full-time
Work at CBC/Radio-Canada
Behind the scenes, but ahead of the curve: help us develop the next-generation public broadcaster.
Created in 2015 to align, lighten and modernize infrastructure, the Technology & Infrastructures (T&I) team is the backbone and the future forward arm of CBC/Radio-Canada. We are the people that make stuff work. We make connections; between media content, systems, people and places. We are the space in between.
A place with purpose. CBC/Radio-Canada has always been a highly-regarded pioneer of media technology. Not just in Canada, but around the world. Today, we’re transforming ourselves from conventional radio and television broadcaster into a modern digital media company. Technology is the driving force. T&I is the team making it happen.
Your role
CBC/Radio-Canada is seeking a Surveillance Technician for its Network Operation Centre (NOC) in the new, state of the art, Maison Radio-Canada building in Montreal. Using monitoring tools such as Solarwinds, you’ll be in charge of monitoring all critical infrastructure and systems to make sure they are in proper working condition and report any alarms or issues to the respective support groups for their follow-up. In addition to taking action on active issues, your role at the NOC will be to develop an expertise to proactively identify problems in order to address issues before they materially impact content and services. As a NOC technician, you will be part of the first line responder team for incidents related to our internal operations, production, presentation or delivery infrastructure.
Key Duties:
Watch and oversee the flawless operation of critical infrastructure and systems used by fast-paced live news, sports event coverage, current affairs, streaming programs and more.
Using the central monitoring tool, acknowledge and identify problems based on key metrics reported by the probing equipment.
Perform initial triage and enable pre-established workaround if possible to protect critical infrastructure.
Notify maintenance for troubleshooting, escalation and quick incident resolution. NOC staff will not be system specialist; responsibility for troubleshooting and resolving technical problems lies within the support team.
Escalate issues according to the procedures when required.
Monitor patterns to identify potential problem areas and chronic problems.
Document problems by accurately recording in the logging system all required information related to the incident.
Perform duties in accordance with documented methods of procedures and workflow.
Provide quality, timely, and accurate response and communication for any issues within defined areas of responsibility, including but not limited to phone, email and instant message contacts.
Provide input and feedback for the development and optimization of NOC management applications, tools, workflow and procedures.
Analyze technical drawings and diagrams to understand the various system being monitored in the NOC.
Create performance reports for Media Presentation and Media partners.
Perform, in whole or in part, the functions or duties of an equivalent or lower classification.
It is important to note that the NOC will be operational 24/7. Thus, willingness to work on shift rotation 24/7, including evenings, weekends and holidays is required.
We are looking for a candidate with the following:
College diploma in computer science, network technology, electronics, broadcast telecommunication, audio-video or other relevant field
Minimum of three (3) years of experience working with complex, high performance system and network with multiple sites (data centers and audio/video facilities)
Working knowledge of monitoring tools such as SolarWinds, Nagios, SNMP, Grafana, MRTG, Cricket, etc.
Proficiency with TV & Radio Broadcast networks or systems is an asset
Knowledge of audio/video standards such as SD, HD, SDI, ASI, AES and ST2110 is an asset
Experience working in an Operations Center supporting WAN and LAN infrastructure networks is an asset
Knowledge of cloud computing and virtualization concepts
Knowledge of DDoS and other network attacks
IT training and/or experience is an asset
Ability to manage multiple high-priority, high-pressure tasks, and meet deadlines
Ability to work well with multiple people in a bustling and open space operation environment
Bilingualism (French and English) is essential
Ability to communicate effectively with internal clients and partners
Ability to write documentation and technical specifications
Independent, self-motivated and responsible
Willingness to work various rotating shifts in a news environment
Selected candidates will be subject to the following tests:
Theory test: Position-related knowledge.
Interview.
If this sounds interesting, please click on ”Apply online”. We thank all applicants for their interest, but only candidates selected for an interview will be contacted.
CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to [email protected].
You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest. In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.
Job Posting Date Jul 4, 2022, 2:58:50 PM
Unposting Date Jul 18, 2022, 10:59:00 PM
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