Royal Bank of Canada
Come Work with Us!
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Job Title
Operations Analyst, Network Operation
Job Description
-
What will you do? - Perform technical support and analysis on complex incidents/outages to minimize business impact and promptly restore service within Operational Service Levels (OLA’s) and Service Level Agreements (SLA’s)
- Monitor/Triage all domestic and international Data Centers, Remote Offices, Wireless and their respective technologies
- Escalate any major operational/systems problems to the appropriate 2nd Level support teams, management and key internal and external business partners
- Coordinates requests with IT support teams, identifying, tracking and resolving issues
- Detect, investigate, diagnose and recover anomalies across the production infrastructure
- Perform first level technical support based on the Incident Management Framework
- Allocate resources to ensure equipment & affiliated software is maintained to achieve high productivity at minimum cost.
- Ensure adherence to Change and Incident Management Policies/Procedures with appropriate back out instructions where applicable with respect to Service Level Agreements to our Client Base.
Job Summary
Job Summary
The Operations Analyst is responsible for monitoring and supporting all of Royal Bank of Canada’s global network environment on a 24/7/365 days a year basis. As a member of the Telecommunications and Network Services Operations NOC, the Operations Analyst will be accountable for monitoring and providing technical support in event/incident/problem management, escalation, restoration of service, triage and maintain all services pertaining to RBC’s operations environment. This role will require the Analyst to work effectively in both an independent and team oriented environment. We are RBC’s main production network monitoring team for Canadian, USA and
international based businesses and functional units including Personal
and Commercial Banking (P&CB), Investor & Treasury Services (I&TS), Insurance, Capital Markets (CM), Wealth Management (WM), Technology and Operations (T&O), and Functions.
Address:
TORONTO, Ontario, Canada
City:
CAN-ON-TORONTO
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
Technology and Operations
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2022-12-19-08:00
Application Deadline:
2023-01-20-08:00
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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