Comcast
Job Summary Comcast Advanced Advertising is hiring an Operations Engineer based in our New York office. This candidate will help administer the Global Network Operations Center (NOC) which monitors our mission critical line-of-business applications. Specifically, this candidate will be responsible for monitoring, troubleshooting, and acting as Point of Communication for our real time Production alerts, all while upholding our commitment to a high Service Level Objective (99.99% uptime). Aside from the technical aspect, we are looking for someone who can contribute to the overall success of the NOC team. Responsible for monitoring, and continuously improving FreeWheel a Comcast Company’s Advertising Technology systems and services as well as associated infrastructure in a 7/24 environment. Examples of infrastructure include, but are not limited to: applications, servers, databases, etc. Position focuses on monitoring systems, automation, and service focused instrumentation. Provides subject matter expertise, resolves complex break/fix scenarios, engaging broader teams as necessary; partners with/leads engineering, vendors, and clients to achieve continuous improvement. Contributes to command and control-related activities focused on restoration of complex outages, communication across Comcast and clients and rapid restoration. Works and directly leads, internal FreeWheel teams, external vendors, third parties and associated agencies, when necessary, to address issues. Works with limited supervision and direction while executing associated functions and responsibilities. Follows operational practices and independently determines/develops approaches for non-routine solutions. Receives general direction in areas of focus. Serves as team lead on projects.
Job Description
Core Responsibilities
Ability to troubleshoot and repair all but the most complex issues. Performs maintenance activities with a minimum of supervision and guidance. Leads technical outage bridges and engages appropriate resources to drive issues to closure.
Acts as an advocate for Engineering Operations procedures, policies , and processes. Ensures projects and initiatives are adhering to Company standards.
Tracks and reports operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas and provides actionable insight.
Acts as a technical resource in projects and initiatives and ensures successful project implementation.
Contributes to design considerations for new products or architectural changes to existing products.
Analyses problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system.
Performs routine maintenance tests for designated areas of engineering and ensures all maintenance is properly validated to minimize impact.
Provides training and guidance to less experienced team members.
Attains industry standard certifications and education.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consisten t, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team – make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what’s right for each other, our customers, investors and our communities.
Additional Responsibilit ies
Performs a variety of complex analytical duties in the planning, deployment, testing and evaluation of FreeWheel a Comcast Company’s, products and services including in house and client premise equipment.
Works closely with engineering and vendors to identify and drive improvements across the topology.
Serve as the hub of communication for escalations and live or high-profile events.
Troubleshoot issues and alerts, escalate when necessary.
Track issues and drive to resolution.
Hand-off report to next shift (Beijing NOC).
Work with a globally distributed Operations team.
Develops, produces and reviews of documentation, instructional and procedural manuals for other employees to utilize to resolve problems or make network improvements. Examples include complex processes for acceptance of new products.
Supports all the NOC tools and alarms; analyzes systems needs and determines prioritization of break/fix scenarios; implements code changes and suggests improvements. Ensures the availability of networking services; studies, evaluates, analyzes , and monitors the network and services to determine problem areas and/or areas of concern. Monitors, isolates, triages , and resolves outages and impairments. Identifies and implements opportunities for improvement.
Ensures databases, applications, hardware , and other related resources are properly maintained. Provides subject matter expertise on equipment and services to other operational groups. Updates code and software to ensure proper system performance.
Provides clear, crisp , and concise technical communication and coordination during outage scenarios.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Education
Bachelor’s Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years
Salary:
Pay Range: $76,826.71 – $115,240.06
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
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